Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Perez

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Sales Associate

Target
Tampa, FL
04.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered constant flow of customer calls with minimal wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.

Restaurant Hostess

Chili's Restaurant
Tampa, FL
05.2021 - 11.2022
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Resolved conflicts between customers when necessary.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Took beverage orders and served drinks during peak meal times.

Sales Associate

Agaci Store
Tampa, FL
10.2018 - 03.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Lifeguard

SeaWorld
Tampa, FL
04.2018 - 08.2018
  • Monitored swimmers to ensure safety in the pool area.
  • Enforced all safety regulations.
  • Performed regular cleaning and maintenance of pool equipment.
  • Responded quickly to medical emergencies.
  • Maintained constant surveillance in the swimming area at all times.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

High School Diploma -

Gaither High School
Tampa, FL
05-2017

Skills

  • Customer Service
  • Building Customer Trust and Loyalty
  • Product Sales
  • Safe work Practices
  • Upbeat and Positive Personality
  • Problem-Solving Skills
  • Cash Register Operation
  • Multi-Tasking Strength
  • Calm and Professional Under Pressure
  • Efficient and Detail-oriented
  • Conflict Resolution
  • Flexible Schedule
  • Organizational Skills

Timeline

Sales Associate

Target
04.2023 - 01.2024

Restaurant Hostess

Chili's Restaurant
05.2021 - 11.2022

Sales Associate

Agaci Store
10.2018 - 03.2020

Lifeguard

SeaWorld
04.2018 - 08.2018

High School Diploma -

Gaither High School

Similar Profiles

CREATE PROFILE
Marissa Perez