Marissa Pineiro
Hamilton,NJ
Summary
Results-driven Director with extensive experience in surgical coordination and team management. Known for developing high-performing teams, implementing strategic initiatives, and enhancing patient satisfaction through streamlined operations and quality improvement programs.
Overview
10
10
years of professional experience
Work History
Director of Surgical Coordination
Alliance Orthopedics
2022.08 - Current
- Currently leading a team of 14 to streamline scheduling procedures, handling authorizations and medical clearance processes for 16 surgeons, enhancing operational efficiency in surgical settings.
- Developed strategic initiatives to enhance patient care and operational efficiency within the company.
- Designed and implemented a consolidated surgical calendar to optimize scheduling of surgical procedures.
- Works closely with IT to adapt and implement new technologies to streamline workflows and enhance company proficiency.
- Conducts staff training programs to ensure compliance with regulatory standards and improve team competencies.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhances team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed and implemented quality improvement programs aimed at increasing patient satisfaction levels.
- Facilitated collaboration among diverse teams to ensure adherence to clinical protocols and best practices.
Director of Surgical Coordination
Progressive Spine and Orthopaedics
2022.02 - 2022.08
- Led a team of six to enhance efficiency in scheduling procedures, handling authorizations and medical clearance for two spine surgeons, one general orthopedic surgeon, and one podiatrist.
- Managed the providers schedules to ensure that all procedures were being performed accurately and on time.
- Enhanced surgical coordinating efficiency by organizing teams dedicated to patient care scheduling and medical clearance, alongside authorization processes.
- Provided training for team members focused on authorization processes for NJ/NY auto accidents, worker compensation, major medical plans and legal cases, such as slip and falls.
- Provided training for team members focused on scheduling and handling medical clearances by implementing open and professional communication with patients regarding pre-existing health conditions and medications.
- Managed patient communications regarding financial obligations and payment plan arrangements.
Surgical Coordinator
Progressive Spine and Orthopaedics
2021.10 - 2022.02
- Coordinate and schedule surgical procedures with precision, ensuring alignment with surgeon availability, patient preferences, and operating room schedules.
- Confirm patient insurance coverage and benefits for surgical procedures including authorizations and verification of eligibility.
- Acted as liaison with insurance providers to resolve discrepancies with denials and submitting appeals if applicable.
- Manage and review preoperative requirements such as medication protocols, laboratory work, and EKGs. Ensure all necessary clearances are obtained and documented in a timely fashion.
- Respond to patient inquiries via phone and email regarding surgery details, preparation instructions, and insurance concerns.
- Handled the collection of operative reports for efficient submission of surgical claims.
Surgical Coordinator
Neurosurgeons of New Jersey
2020.09 - 2021.10
- Coordinated and scheduled surgical procedures for 3 neurosurgeons and 1 orthopedic spine surgeon.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Assisted vendors in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Initiated a proactive approach to minimize surgery cancellations by tracking and ensuring patient compliance with necessary pre-surgical protocols.
- Facilitated communication with referring providers to streamline patient procedure management for essential tremor and Parkinson's disease.
Surgical Coordinator
The Center for Musculoskeletal Disorders
2016.09 - 2020.09
- Greeted patients and verified demographics, insurance, and appointment information
- Verified insurance coverage and performed pre-certification functions
- Managed high-volume incoming calls providing information and routing inquiries appropriately
- Coordinated surgical schedules to optimize resource allocation and enhance patient flow.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Registered and verified patient records before triage with most up-to-date information.
Education
Master of Arts - Counseling
NJCU
Jersey City2014-06
Bachelor of Arts - Psychology
Felician University
Lodi, NJ2012-06
Skills
- Issues Resolution
- Collaboration
- Strategic planning
- Decision-making
- Project management
- Staff management
- Staff development
- Hiring and retention
- Problem-solving
- Time management
- Multitasking and organization
- Leadership development
Timeline
Director of Surgical Coordination
Alliance Orthopedics
2022.08 - Current
Director of Surgical Coordination
Progressive Spine and Orthopaedics
2022.02 - 2022.08
Surgical Coordinator
Progressive Spine and Orthopaedics
2021.10 - 2022.02
Surgical Coordinator
Neurosurgeons of New Jersey
2020.09 - 2021.10
Surgical Coordinator
The Center for Musculoskeletal Disorders
2016.09 - 2020.09
Master of Arts - Counseling
NJCU
Bachelor of Arts - Psychology
Felician University