Marissa Possenriede
Greenville,SC
Summary
Hardworking young professional offering experience in research, administration, case management and customer service. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Case Manager
The Melonakos Law Firm
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Monitored approximately 180 ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
CIRCULATION ASSISTANT
McCain Library
08.2021 - 05.2023
- Catalogued and sorted books and other print and non-print materials according to procedure and return items to shelves, files, or designated storage areas.
- Answered routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance.
SUPPLEMENTAL INSTRUCTOR
Erskine College
08.2020 - 05.2023
- Assisted students with individual projects and assignments.
- Used variety of instructional methods, materials and techniques to educate students.
- Created learning-focused environment, encouraging student involvement and participation.
CUSTOMER SERVICE REPRESENTATIVE
Ingles Markets
05.2021 - 01.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
BACHELOR OF ARTS (B.A.) - HISTORY
Erskine College
Due West, SC05.2023
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Erskine College
Due West, SC05.2023
Skills
- Customer Service And Assistance
- Research
- Microsoft Office
- Critical Thinking
- Case Management
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
Timeline
Case Manager
The Melonakos Law Firm
06.2023 - Current
CIRCULATION ASSISTANT
McCain Library
08.2021 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
Ingles Markets
05.2021 - 01.2023
SUPPLEMENTAL INSTRUCTOR
Erskine College
08.2020 - 05.2023
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Erskine College
BACHELOR OF ARTS (B.A.) - HISTORY
Erskine College
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