Marissa Powell
Lancaster
Summary
Dynamic professional with extensive experience at JP’s RV Mobile Dumping, excelling in customer service and dispatching. Proven ability to manage high-stress situations with empathy and precision, enhancing customer loyalty and operational efficiency. Skilled in data entry and problem-solving, consistently achieving high satisfaction rates through attentive service and effective communication.
Overview
2026
2026
years of professional experience
Work History
Dispatcher
JP’s RV Mobile Dumping
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Customer Service Representative
JP’s RV Mobile Dumping
Lancaster, CA
05.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Stylist
New Waves
Lancaster, CA
01.2010 - 01.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Cosmetology -
Lancaster Beauty School
Lancaster, CA02.2009
General Education -
Lancaster High School
Lancaster, CA06.2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Updating logs
- Schedule coordination
- Maintaining call metrics
- Closing tickets
- Service requests
Timeline
Customer Service Representative
JP’s RV Mobile Dumping
05.2020 - Current
Stylist
New Waves
01.2010 - 01.2020
Dispatcher
JP’s RV Mobile Dumping
Cosmetology -
Lancaster Beauty School
General Education -
Lancaster High School