Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Ramos

Cypress,TX

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

3
3
years of professional experience

Work History

Server

The Local Bar
Cypress, TX
06.2022 - 08.2024
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

Hostess

Jinya, Ramen Bar
Cypress, TX
05.2021 - 08.2021
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted guests upon arrival and escorted them to their tables.
  • Ensured compliance with health and safety regulations at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Provided excellent customer service by addressing customer needs promptly.
  • Accurately recorded customer information into reservation system.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.

Education

High School Diploma -

Cypress Ranch High School
Cypress, TX
05-2022

Associate of Arts - Criminal Justice

Lone Star College System
Spring, TX

Skills

  • Table Bussing
  • Food inspection
  • Table Setting
  • Beverage Preparation
  • Order Management
  • Guest Engagement
  • Guest Seating
  • Order Accuracy
  • Menu knowledge
  • Food station setup
  • Service prioritization
  • Professional Appearance
  • Positive and professional
  • Strong Work Ethic
  • Cash Handling
  • Point of Sale (POS) system operations
  • Liquor, wine, and food service
  • Performance Improvement
  • POS operation

Timeline

Server

The Local Bar
06.2022 - 08.2024

Hostess

Jinya, Ramen Bar
05.2021 - 08.2021

High School Diploma -

Cypress Ranch High School

Associate of Arts - Criminal Justice

Lone Star College System

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Marissa Ramos