Marissa Rattiner
Hamilton County Job and Family Services
CINCINNATI,OH
9
years of professional experience
Work History
Eligibility Technician
4 Years 8 Months- Ensured compliance with state and federal policies in eligibility determinations.
- Analyzed policy changes and adapted procedures to ensure ongoing compliance and efficiency.
- Evaluated client applications for eligibility in various assistance programs.
- Conducted thorough interviews to gather necessary documentation from applicants.
- Collaborated with caseworkers to resolve complex eligibility issues efficiently.
Team Leader
1 Year 7 Months- Led team of agents to achieve operational efficiency and improve customer satisfaction.
- Implemented quality assurance processes, ensuring adherence to company standards and improving service delivery.
- Developed training programs for new hires, enhancing onboarding experience and reducing ramp-up time.
- Analyzed call center metrics to identify trends, driving strategic decisions for process optimization.
- Collaborated with management to develop strategies for enhancing customer engagement and retention rates.
Restaurant District Manager
2 Years- Oversaw multiple restaurant operations, ensuring adherence to brand standards and operational excellence.
- Developed and implemented training programs for new managers, enhancing leadership skills across district locations.
- Collaborated with marketing teams on promotional strategies, driving customer engagement and sales growth within district.
- Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
Education
- Health Information Management
Timeline
Eligibility Technician
Hamilton County Job and Family Services
02.2022 - CurrentRead More
Team Leader
LYP Call Center
07.2020 - 02.2022Read More
Restaurant District Manager
Zoup!
03.2018 - 03.2020Read More
Cincinnati State Technical And Community College
from Health Information Management
Read More