Sonny De Los Reyes
Corona,CA
Summary
Dynamic IT Technician with expertise in troubleshooting and repairing hardware issues, installing new technology assets, and ensuring seamless business operations. Recognized for adaptability in fast-paced environments and responsiveness to evolving employee needs. Proven track record of enhancing technical operations and streamlining processes to drive efficiency and productivity. Committed to delivering exceptional support that empowers teams and fosters a collaborative work atmosphere.
Overview
8
8
years of professional experience
Work History
Eligibility Technician
Riverside County Department of Social Services
02.2024 - 04.2025
- Interview applicants and recipients of government aid to assist them in obtaining or continuing public assistance programs such as MediCal or CalFresh.
- Determine eligibility in accordance with established procedures; dictate or record information for case records.
- Interpret program regulations and other pertinent material to applicants, recipients, and the public.
- Use external systems, applications, and databases to conduct research to determine and/or verify eligibility.
IT Technician III
Paramount Residential Mortgage Group
10.2019 - 10.2023
- Train, coordinate, and provide support to current IT teams and members to ensure the completion of tasks.
- Provide technical support to on-site and off-site employees.
- Prepare/Image current IT assets for deployment.
- Manage IT Asset inventory within management system(s).
- Repair or coordinate repair service based on service contracts with the product vendor.
- Plan and coordinate organization-wide asset management projects, including department IT setup and relocation with the entire IT staff.
- Manage and coordinate Asset Management team assignments and job duties.
Internet and Voice Tech Support Agent
Charter Communications
11.2018 - 10.2019
- Provide technical support over the phone for Internet and Voice services provided by Charter Communications (a.k.a Spectrum) in an efficient and knowledgeable manner.
- Troubleshoot Internet connectivity with subscriber equipment.
- Assist Wi-Fi subscribers with connectivity issues.
- Assist VOIP subscribers with phone services and/or features.
- Log troubleshooting calls efficiently using pre-established software and guidelines.
- Schedule site technicians as appropriate within the scope.
IT Help Desk Assistant
City of Corona
09.2017 - 11.2018
- Attend Help Desk Phone lines and respond to user inquiries.
- Log and/or complete work orders (support request tickets).
- Manage user accounts using Active Directory.
- Provide instruction and/or training of computer hardware and software to team members and users.
- Maintain inventory of computer hardware and software.
- Coordinate with team members work assignment priority.
- Completed system upgrade and/or retrofit of Emergency Operations Center and Police Headquarters.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Pomona, CA02.2012
Skills
- Interviewing techniques
- Collaboration
- Data entry
- Inventory control systems
- Helpdesk services
- Application support
- User training
- Remote support
- Microsoft office
- Application installations
- Technical support
- Help desk operations
Timeline
Eligibility Technician
Riverside County Department of Social Services
02.2024 - 04.2025
IT Technician III
Paramount Residential Mortgage Group
10.2019 - 10.2023
Internet and Voice Tech Support Agent
Charter Communications
11.2018 - 10.2019
IT Help Desk Assistant
City of Corona
09.2017 - 11.2018
Bachelor of Science - Computer Information Systems
DeVry University
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