Marissa Rivera

• Serving as the primary point of contact for a diverse portfolio of dental practice clients, consisting of one or more locations, with one or more providers of varying specialties. This requires managing multiple client accounts simultaneously, each with its own timelines, priorities, and challenges, proving my skill in time management and attention to detail.
• Maintaining a high level of excellence while managing various aspects of client success and customer service, such as explaining service programs, setting appropriate client expectations, providing consistent communication and updates, overseeing account progress to ensure timelines are met, answering client questions and addressing concerns, helping resolve client issues, and making sure each dental office understands the value of the services provided.
• Guiding clients through complex insurance-related projects, helping them understand options and make informed decisions, while remaining patient and being proactive in providing customer support and ensuring smooth account progress.
• Coordinating and communicating effectively with business partners such as insurance companies and other parties to implement client decisions and resolve issues, prioritizing positive business relationships with both clients and external partners.
• Responding promptly to client questions and concerns throughout account lifecycle, demonstrating strong understanding of business operations and problem-solving skills through creative thinking to adapt to unique client situations.

• Identified areas of improvement within the AudioGO platform to develop new business and exceed sales quotas consistently, while collaborating with the sales development team to identify and grow opportunities within territory.
• Built and maintained trusted advisor relationships with key stakeholders and clients, while also leveraging creative skills to create valuable assets, such as banners, logos, printed and digital materials.
• Collaborated with program executives and upper management on marketing initiatives and process improvements for the AudioGO platform, while mastering the use of multiple tools such as Salesforce, Adobe Creative Cloud, Google Workspace, Microsoft Office, Excel, Zoho, Slack, and more, developing a strong aptitude for digital asset management.

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