Marissa Roberts
Bloomfield
Summary
Dynamic professional with a proven track record in customer service and culinary excellence, notably at Kohls and DC Schools. Expert in conflict resolution and customer satisfaction, adept at maintaining high-quality standards under pressure. Skilled in data entry and multitasking, significantly enhancing client relations and operational efficiency without compromising quality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kohls
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cook
DC Schools
11.2023 - 04.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Wapello Jail
05.2020 - 11.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Sales Associate
Rue 21
05.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Davis County High School
Bloomfield IA05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Cook
DC Schools
11.2023 - 04.2024
Customer Service Representative
Kohls
04.2021 - Current
Cook
Wapello Jail
05.2020 - 11.2020
Sales Associate
Rue 21
05.2019 - 02.2020
Davis County High School
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