Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Salazar

Ranchos de Taos,NM

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to help company success. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Solid history balancing team performance and customer service targets. Decisive leader with good planning and organizational skills.

Overview

17
17
years of professional experience

Work History

Medical Assistant

Taos Medical Group
Taos, NM
10.2014 - Current
  • Documented notes during patient visits.
  • Maintained cleanliness and upkeep of medical equipment in adherence to established procedures and standards.
  • Interviewed patients to obtain comprehensive medical history, chief complaints, and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Key Hourly Manager

Applebee's
Taos, NM
05.2008 - 05.2013
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.

Mentor

Rocky Mountain Youth Corps
Taos, NM
08.2007 - 05.2008
  • Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
  • Practiced motivational interviewing and timeline follow-backs to build mentor relationship with youth.
  • Planned proactive tutoring and study program for mentored youth to aid in maintaining academic progress.
  • Met with students and teachers regarding in-class issues and learning interruptions to discuss solutions.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.

Education

Associate Degree Pre Science -

University of New Mexico
Taos, NM
05-2021

Associates In Early Childhood Education -

University of New Mexico
Taos, NM
05-2016

Skills

  • Inventory Management
  • Basic Computer Skills
  • Patient-Focused Care
  • Patient Scheduling
  • Payment Collection
  • Procedure Assistance
  • Patient/Customer Management
  • Employee Training And Development
  • Performance Management
  • Complex Problem-Solving
  • Staff Management
  • Team Leadership
  • Filing Skills
  • Excellent Time Management Skills
  • Patient Flow Management
  • Strategic Planning

Timeline

Medical Assistant

Taos Medical Group
10.2014 - Current

Key Hourly Manager

Applebee's
05.2008 - 05.2013

Mentor

Rocky Mountain Youth Corps
08.2007 - 05.2008

Associate Degree Pre Science -

University of New Mexico

Associates In Early Childhood Education -

University of New Mexico

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Marissa Salazar