Marissa Serrano
Mercedes,TX
Summary
Dynamic receptionist with proven expertise in organization and customer relations honed at Pulmonary and Sleep Center of the Valley. Excelled in streamlining front desk operations, enhancing efficiency by 30% through adept multitasking and computer proficiency. Demonstrates exceptional time management and telephone skills, ensuring high-quality client service and operational excellence.
Overview
20
20
years of professional experience
Work History
Receptionist
Pulmonary and Sleep Center of the Valley
Weslaco, TX
05.2011 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Weslaco Family Care Center
Weslaco, TX
04.2005 - 11.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
Education
Certificate - Medical Office Specialist
San Antonio College of Medical And Dental Assistan
McAllen, TX03.2007
High School Diploma -
Edcouch Elsa High School
Elsa, TX06.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Typing Speed
- Multitasking and prioritization
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Pulmonary and Sleep Center of the Valley
05.2011 - Current
Receptionist
Weslaco Family Care Center
04.2005 - 11.2010
Certificate - Medical Office Specialist
San Antonio College of Medical And Dental Assistan
High School Diploma -
Edcouch Elsa High School