Seeking a comprehensive career within an environment that challenges employees to perform at their best, while rewarding excellence and hard work. Seeking to work for a company that offers stability, longevity and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager
KTEN-TV
10.2022 - Current
Account management, Accounts payable, collecting delinquent payments, and directing payments to prevent wage loss for Account Executives.
Invoicing, billing, expense reports, Aging reports, purchase and check request
Human Resource management, onboarding, timecard monitoring, and preparing timecards to submit payroll
Work as active and involved member with assigned Account Executives to support retention and growth of advertising accounts and prospects
Executed business plans to further strengthen and maximize territory sales and profits
Managed purchasing, sales, marketing and customer account operations efficiently
Reported issues to higher management with great detail
Supported business management projects by monitoring and tracking risks, issues and action items
Regional Operations Manager
ACCU Reference Medical Lab
Dallas
03.2020 - 06.2023
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion
Collaborated with cross-functional teams to align operations with corporate objectives
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Spearheaded operational procedures and processes to improve efficiency and optimize operations
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
Devised and executed training plans for new and existing staff to support competency and compliance
Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management
Traveled to over 48 locations per week to manage each store and perform reviews of individual managers and employees
Set, enforced, and optimized internal policies to maintain responsiveness to demands
Negotiated contracts and agreements to optimize cost savings and efficiency
Developed processes to save on costs and prevent losses
Enforced compliance with local, state and federal regulations and company standards
Assisted in recruiting, hiring and training of team members
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Legal Office Manager/Process Server/Notary
Law Office of Charles Sherrard
01.2018 - 09.2021
Legal research and gathered relevant information for cases
Evaluate prospective client inquires, while drafting, editing, and E-Filing legal documents
Invoicing and payment processing
Scheduled appointments and reviewed medical records
Maintaining accuracy and organization of client files
Completed bi-weekly payroll for employees
Office Manager/NRCMA
Wilson N Jones/Well Care Group
03.2014 - 01.2018
Float front and back office Medical Assistant for 24 different clinics including Family Practice, Internal Medicine, Cardiology, Urology, OB-GYN, Pediatrics, Neurology, and Orthopedics
Medical billing, ICD 9/10 coding, insurance verifications, prior authorizations and appeals
Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks
Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients
Ensure regulatory compliance and ensure that all team members are executing all aspects of job at high level
Lead others to accomplish organization goals and objectives, contributing to positive work culture
Oversee employee relations and performance issues, including performance and review process
Perform back office Medical Assistant duties as in bone density, holter monitor, EKG, stress test, PFT, orthostatic tilt test, suture removal, autoclave, and prepare exam trays
Float, Certified Medical Assistant
Hopkins County Memorial Hospital, Primary Care Clinic, NRCMA
09.2012 - 03.2014
For multiple different specialties, including Internal Medicine, Family Practice, ENT, Pediatrics, OB-GYN, Cardiology, and Podiatry.
Sanitized, restocked, and organized exam rooms and medical equipment
Directed patients to exam rooms, fielded questions, and prepared for physician examinations
Collected and documented patient medical information such as blood pressure and weight
Completed clinical procedures and gathered patient data for interpretation by physician
Verified patient insurance coverage and collected required co-payments
Supported ambulation and physical therapy needs by conducting planned exercise routines
Education
Certificate in Business Accounting -
Alison
Galway, Ireland
2023
Certificate in Business Management -
Master Class Management
2020
Texas Process Servers Academy
Certified Process Server -
Texas Process Servers Academy
2016
Certified Phlebotomy Technician -
Kiamichi Technology Center - Durant
Durant, OK
2012
Nationally Registered Certified Medical Assistant -
Remington College
Garland, TX
2008
High School Diploma -
Winnsboro High School
Winnsboro
2007
Paris - undefined
Junior College
Basics
Skills
Operational leadership
Staff Management
Operations management
Financial Management
Cross-functional communication
Customer Relations
Certification
Master Certificate in Business Management
Nationally Registered Certified Medical Assistant
Certified Phlebotomy Technician, Certified CPR
Certified COVID-19 Direct care, Certified DOT Drug testing
Certified Process Server PSC-19189
Affiliations
Notary Public in the State of Texas ID# 13253865-4
Timeline
Business Manager
KTEN-TV
10.2022 - Current
Regional Operations Manager
ACCU Reference Medical Lab
03.2020 - 06.2023
Legal Office Manager/Process Server/Notary
Law Office of Charles Sherrard
01.2018 - 09.2021
Office Manager/NRCMA
Wilson N Jones/Well Care Group
03.2014 - 01.2018
Float, Certified Medical Assistant
Hopkins County Memorial Hospital, Primary Care Clinic, NRCMA
09.2012 - 03.2014
Certificate in Business Accounting -
Alison
Certificate in Business Management -
Master Class Management
Texas Process Servers Academy
Certified Process Server -
Texas Process Servers Academy
Certified Phlebotomy Technician -
Kiamichi Technology Center - Durant
Nationally Registered Certified Medical Assistant -