Marissa Sorrentino
Harpers Ferry,WV
Summary
Detail-oriented front desk medical receptionist skilled in patient scheduling, appointment management, and HIPAA compliance. Committed to enhancing patient experiences and optimizing office workflows.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Capital Women's Care
Frederick, MD
04.2024 - Current
- Managed patient scheduling and appointment confirmations, ensuring optimal workflow efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Processed patient intake forms and verified insurance information accurately for each visit.
- Coordinated with medical staff to facilitate seamless communication regarding patient needs and updates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Front Desk Receptionist
Ritchie Chiropractic
Sykesville, MD
11.2023 - 04.2024
- Greeted and welcomed patients, ensuring a positive first impression of clinic environment.
- Managed appointment scheduling using electronic health record system, optimizing patient flow and reducing wait times.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized and maintained files and records to ensure up-to-date documentation.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
North Carroll High
Hampstead, MDSkills
- Patient scheduling
- Appointment management
- HIPAA compliance
- Paperwork coordination
- Microsoft office
- Documentation
- Front desk operations
- EMR / EHR
- Customer service
Timeline
Front Desk Medical Receptionist
Capital Women's Care
04.2024 - Current
Front Desk Receptionist
Ritchie Chiropractic
11.2023 - 04.2024
High School Diploma -
North Carroll High