Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Marissa Tamez

Houston

Summary

Dynamic Account Manager with a proven track record at Penitas Auto Sales, excelling in client relations and issue resolution. Enhanced client satisfaction through proactive communication and exceptional service, achieving a high retention rate. Skilled in balancing invoices and fostering teamwork, driving success in diverse account management.

Overview

7
7
years of professional experience

Work History

Account Manager

Penitas Auto Sales
01.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Campos Trucks and Cars
01.2023 - 12.2023
  • Coordinated communication between departments, enhancing inter-office collaboration and information flow.
  • Maintained accurate records of incoming and outgoing correspondence using office management systems.
  • Developed streamlined processes for handling customer inquiries, improving response times and service quality.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Representative

Metro by T-Mobile
04.2020 - 08.2023
  • Engaged customers to identify needs and recommend appropriate products.
  • Developed knowledge of product features to enhance customer interactions.
  • Assisted in maintaining inventory accuracy through regular stock checks.
  • Processed transactions efficiently, ensuring a smooth checkout experience.

Coustomer Serves

Pizza Hut
02.2019 - 11.2020
  • Assisted in taking customer orders and providing menu recommendations.
  • Supported team in maintaining cleanliness and organization of dining area.
  • Adapted quickly to changing customer demands during peak service hours.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Tegler Career Center
Houston

Skills

  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account oversight
  • Issue resolution
  • Business needs assessment
  • Goal setting
  • Invoice balancing

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Account Manager

Penitas Auto Sales
01.2024 - Current

Receptionist

Campos Trucks and Cars
01.2023 - 12.2023

Sales Representative

Metro by T-Mobile
04.2020 - 08.2023

Coustomer Serves

Pizza Hut
02.2019 - 11.2020

High School Diploma -

Tegler Career Center

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Marissa Tamez