Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Taylor

Hamburg

Summary

Experienced clinical research associate with a proven track record of success in a fast-paced start-up environment that requires rapid adaptation to urgent business needs. Strong advocate for cultivating an inclusive and collaborative atmosphere that fosters high standards of patient care and study success. Extensive clinical background, exceptional communication skills, and strong project management abilities. Bring a dedicated and enthusiastic approach to advancing organizational objectives and making a meaningful impact in the field of clinical research.

Overview

15
15
years of professional experience

Work History

Patient Success Manager

SiteRx
08.2021 - Current
  • Directed day-to-day functions of a call center dedicated to clinical research recruitment.
  • Coordinated and completed the learning and development of new hires and current employees.
  • Executed consistent evaluations focusing on call quality to enhance patient care.
  • Evaluated clinical documentation within Salesforce and EHR platforms.
  • Assessed patients through telephonic evaluations and conducted multi-faceted assessments based on research protocols.

Certified Ophthalmic Assistant/Surgical Coordinator

Eye Care and Vision Associates
03.2017 - 08.2021
  • Ophthalmic workups, refractions and imaging
  • Coordinating ophthalmic surgeries.
  • Surgical billing.
  • Assisting in medical procedures.
  • Training
  • Patient education

Ophthalmic Technician

Southpark Optical
03.2015 - 03.2017

Insurance Claims Coordinator

Safeguard Properties
08.2012 - 08.2014

Recruiter

Horizon Personnel Services
03.2012 - 08.2012

Staffing Manager/Recruiter

Interactive Search Group
01.2011 - 02.2012

Sales Representative

Wave Imaging
01.2010 - 01.2011

Education

Certified Ophthalmic Assistant -

JCAHPO
03.2017

A.A.S. - Business Administration and Management

Kaplan University
Chicago, IL
05.2012

Skills

  • Customer service
  • Leadership
  • Communication skills
  • Computer literacy
  • Sales
  • Clinical research
  • Ophthalmology
  • Recruitment
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Salesforce
  • NexTech
  • Genesys
  • EHR
  • Medical terminology
  • Call center management
  • Learning and Development
  • Clinical reviews
  • Patient education

Timeline

Patient Success Manager

SiteRx
08.2021 - Current

Certified Ophthalmic Assistant/Surgical Coordinator

Eye Care and Vision Associates
03.2017 - 08.2021

Ophthalmic Technician

Southpark Optical
03.2015 - 03.2017

Insurance Claims Coordinator

Safeguard Properties
08.2012 - 08.2014

Recruiter

Horizon Personnel Services
03.2012 - 08.2012

Staffing Manager/Recruiter

Interactive Search Group
01.2011 - 02.2012

Sales Representative

Wave Imaging
01.2010 - 01.2011

Certified Ophthalmic Assistant -

JCAHPO

A.A.S. - Business Administration and Management

Kaplan University
Marissa Taylor