OpenAI
Nathan J. Noguera
Summary
Dedicated leader and organizational problem-solver with advanced supervisory, team building, and leadership skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Patient Success Manager
Total Health Dental Care
06.2023 - 07.2024
- Led a patient retention department, implementing company wide improvement systems for 14 dental offices.
- Calculated Net Promoter Scores and ROIs for patient production on various platforms.
- Deployed and instructed AI chatbot technology to enhance patient interaction and aid team efficiency.
Welcome Center Support Lead
Total Health Dental Care
02.2022 - 06.2023
- Led and facilitated the seamless transition of a 14 member outsource team from California to Lahore, Pakistan, to effectively support dental company administrative tasks.
- Delivered training sessions to guarantee smooth appointment booking and patient scheduling across the company's dental offices.
- Coordinated activities such as event planning, booth setup, and attracting new patients for sponsored events like the Oakland Running Festival and the Solano Stroll.
Lead Behavior Technician
Kadiant LLC.
03.2021 - 02.2022
- Provided comprehensive training to newly hired staff in the fundamentals of Applied Behavior Analysis
- Developed effective communication strategies and established strong relationships with supervisors, staff, parents, and team members.
Senior Behavior Technician
Kadiant LLC.
02.2018 - 03.2021
- Familiarized team members with new clients and coordinated therapy progress in programming.
Education
Bachelor of Science - Psychology
California State University Stanislaus
High School Diploma -
James C. Enochs High School
Skills
- Leadership - Managing, training, & mentoring
- Works well under pressure and manages time efficiently
- Excels in team-based working environments
- People skills (Public speaking and communication)
- Computer literacy and writing
- Can handle criticism/feedback
- Math efficient (Data collecting, statistics, etc)
- Report Analysis
- Customer Advocacy
- Records Management
- Strategic Communications
- Business Development
- Customer Service
- Proficient in OpenAI, Excel, other various software
- Strategic Planning
References
References available upon request.
Accomplishments
Graduated with Cum Laude Honors from the California State University, Stanislaus. Earning a Bachelor's of Science in Psychology.
Software
Excel
Microsoft Office Suite
VPN setup
Google Ads & Analytics
RingCentral
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPersonal development programsTimeline
Patient Success Manager
Total Health Dental Care
06.2023 - 07.2024
Welcome Center Support Lead
Total Health Dental Care
02.2022 - 06.2023
Lead Behavior Technician
Kadiant LLC.
03.2021 - 02.2022
Senior Behavior Technician
Kadiant LLC.
02.2018 - 03.2021
Bachelor of Science - Psychology
California State University Stanislaus
High School Diploma -
James C. Enochs High School
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