Marissa Telderer Froehlich
Menomonee Falls,WI
Summary
Results-driven insurance professional skilled in effective communication and problem solving. Expertise in assessing client needs and recommending appropriate coverage options, leading to increased client retention and satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Licensed Insurance Agent
Alan Jordan Insurance Agency Inc
Slinger, Wisconsin
10.2022 - Current
- Provided clients with tailored insurance policy recommendations based on individual, household, and coverage needs.
- Clarified policy terms and coverage options to enhance client’s experience.
- Worked with underwriters to evaluate risks and determine appropriate coverages.
- Maintained accurate client records using Salesforce for seamless operations.
- Responded promptly to customer inquiries via phone calls or emails.
- Ensured compliance with all state laws and insurance practice regulations.
- Identified opportunities for cross-selling additional services to existing customers.
- Provided guidance and support to less experienced agents/team members.
- Participated in ongoing training to stay updated on industry standards
- Resolved disputes between customers and insurer by researching policy language and relaying the findings appropriately.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Secured repeat business through building strong client relationships. and referrals through personalized services.
- Prepared detailed reports analyzing the effectiveness of marketing campaigns.
Aircraft Maintenance Technician
United States Air Force, USAF
San Antonio, Texas
09.2018 - 05.2021
- Conducted preventive maintenance on various aircraft components.
- Repaired and replaced malfunctioning parts in aircraft systems.
- Ops checks on electrical, hydraulic, and other aircraft components/systems.
- Inspected aircraft components to detect any signs of wear or malfunctioning.
- Managed repair logs, documenting preventive and corrective aircraft maintenance.
- Trained junior technicians on standard operating procedures and safety practice
- Removed aircraft parts such as flight controls, windscreens, and landing gear.
- Used specialized tools such as torque wrenches and micrometers.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Conducted extensive Preflight operations with Pilot over coms to ensure all flight controls, hydraulic systems and engines worked properly before aircraft launch.
Waitress
Casa Tequila
Hartford, Wisconsin
04.2017 - 09.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Handled cash and processed payments using point-of-sale systems efficiently.
- Maintained cleanliness and proper sanitation of dinning area.
Auto Mechanic Intern
Sippls Auto
Hartford, Wisconsin
07.2017 - 07.2018
- Ensured compliance with safety regulations and kept a clean work environment.
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Removed, replaced, balanced and rotated tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Reviewed work orders and discussed with supervisors.
Cashier
Dunkin' Donuts
Hartford, Wisconsin
03.2016 - 10.2017
- Processed customer orders efficiently and accurately at a fast-paced coffee shop.
- Handled cash transactions and operated point-of-sale systems seamlessly.
- Maintained cleanliness and organization of the service area throughout shifts.
- Managed inventory levels by restocking supplies as needed during shifts.
- Trained new cashiers on procedures and best practices for customer service.
Busser
Perc Place
Hartford, Wisconsin
05.2014 - 05.2016
- Cleaned and set tables for incoming guests to ensure readiness.
- Assisted servers by delivering food and drinks promptly to tables.
- Maintained cleanliness of dining areas, including floors and restrooms.
- Collaborated with kitchen staff to restock supplies as needed during shifts.
- Supported staff during busy periods by managing guest seating arrangements.
Education
Hartford Union High School
Hartford, WISome College (No Degree) - Aircraft Maintenance
Community College of The Air Force
Montgomery, ALSkills
- Client needs analysis
- Risk assessment
- Risk mitigation
- Policy management
- Client management
- Negotiation techniques
- Lead development
- Marketing techniques
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Organizational skills
- Crisis management
Certification
- Property Insurance License
- Casualty Insurance License
Accomplishments
- Air and Space Achievement Medal (2020)
Affiliations
- Graduated with Honors
- Sand Volleyball
- Reading
Timeline
Licensed Insurance Agent
Alan Jordan Insurance Agency Inc
10.2022 - Current
Aircraft Maintenance Technician
United States Air Force, USAF
09.2018 - 05.2021
Auto Mechanic Intern
Sippls Auto
07.2017 - 07.2018
Waitress
Casa Tequila
04.2017 - 09.2018
Cashier
Dunkin' Donuts
03.2016 - 10.2017
Busser
Perc Place
05.2014 - 05.2016
Hartford Union High School
Some College (No Degree) - Aircraft Maintenance
Community College of The Air Force