Marissa Varner
Summary
Results-driven professional with extensive experience in front desk operations and customer service. Known for strong verbal and written communication skills, ensuring accurate financial transactions and personalized guest interactions that elevate satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Night Auditor
Best Western Hotel
Morgan City, LA
03.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Audited nightly transactions, verifying accuracy of financial reports and cash handling.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Oversaw security protocols during night shifts, maintaining safety for guests and property.
- Monitored inventory levels of supplies, ensuring adequate stock for overnight operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Grocery Team Member
Target
Longview, TX
01.2023 - 03.2024
- Delivered exceptional customer service in high-volume food and beverage environment.
- Maintained cleanliness and organization of grocery area to enhance guest experience.
- Assisted in stocking shelves and maintaining inventory levels for optimal product availability.
- Engaged with customers to provide assistance and enhance shopping experience.
- Collaborated with team members to ensure cleanliness and organization of store displays.
- Conducted regular product quality checks to maintain freshness and safety standards.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
Front Desk Night Auditor
Comfort Inn & Suites
Morgan City, LA
04.2020 - 01.2023
- Implemented process improvements to enhance efficiency in guest services and room assignments.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Au Pair
Private Family Home
Little Rock, AR
01.2017 - 04.2020
- Provided consistent childcare support, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities to promote cognitive and social development in young children.
- Coordinated daily schedules, balancing activities, meals, and rest periods effectively.
- Assisted with household management tasks, including meal preparation and light cleaning duties.
- Fostered strong communication with parents to align on child-rearing practices and expectations.
- Implemented routines that enhanced children's independence and responsibility within family setting.
- Adapted care strategies based on individual child needs, promoting personalized development approaches.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Server
Cracker Barrel Restaurant
Longview, TX
06.2016 - 12.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new team members on menu knowledge and service protocols.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Surgical Technology
Tyler Junior College
TylerHigh School Diploma -
Tatum High School
Tatum, TX06-2016
Skills
- Time management
- Customer assistance
- Credit and cash payments
- Verbal and written communication
- Active listening
- Data entry
- Computer proficiency
- Coordination
Timeline
Front Desk Night Auditor
Best Western Hotel
03.2024 - Current
Grocery Team Member
Target
01.2023 - 03.2024
Front Desk Night Auditor
Comfort Inn & Suites
04.2020 - 01.2023
Au Pair
Private Family Home
01.2017 - 04.2020
Server
Cracker Barrel Restaurant
06.2016 - 12.2017
No Degree - Surgical Technology
Tyler Junior College
High School Diploma -
Tatum High School