Marissa Wright
Summary
Compassionate and dedicated healthcare professional with hands-on experience in patient care and a strong understanding of safety protocols and clinical procedures. Pursuing a Bachelor of Science in Nursing and an Associate of Applied Science in Nursing, with expected graduation in May 2026. Proven track record in customer service, team collaboration, and risk management from over 10 years in high-volume, fast-paced environments. Committed to providing high-quality, empathetic care to diverse patient populations while fostering a supportive and collaborative healthcare environment.
Overview
14
14
years of professional experience
Work History
Learning & Development Facilitator
Wells Fargo Bank
01.2020 - 08.2024
- Delivered engaging, structured training programs using adult learning methodologies to support new employee development
- Provided ongoing coaching and follow-up support to ensure employee success and confidence in role responsibilities
- Analyzed workflow data to identify areas for optimization and implement effective solutions.
- Fostered a positive learning environment and strengthened team collaboration across departments
Service Manager
Wells Fargo Bank
11.2012 - 08.2024
- Oversaw branch compliance and risk management practices, including delivery of monthly risk training and incident reporting
- Managed administrative processes, cash controls, and operational audits to ensure accuracy and adherence to policy
- Collaborated with district leadership to implement initiatives focused on safety, service, and operational efficiency
Teller & Personal Banker
Wells Fargo Bank
11.2012 - 08.2024
- Delivered personalized financial service and support to a wide customer base, identifying needs and offering tailored solutions
- Built long-term client relationships through consistent service excellence and clear communication
- Exceeded sales and service targets while ensuring compliance with internal and regulatory guidelines
Regional Banking Branch Manager
Wells Fargo Bank
11.2012 - 01.2020
- Directed branch operations to enhance customer service and operational efficiency.
- Led customer experience initiatives using team feedback and client insights to drive service improvement
- Oversaw compliance with regulatory requirements, ensuring risk management practices were upheld.
- Recruited, hired, and onboarded qualified candidates to support staffing needs and improve team performance
Supervisor
Icing Retail Store
04.2010 - 08.2012
- Supervised daily store operations, including cash handling, sales floor coverage, and customer service delivery
- Maintained inventory accuracy, implemented loss prevention strategies, and performed daily reconciliation and deposits
- Promoted store promotions and product knowledge to drive customer engagement and sales
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ12-2026
Associate of Applied Science - Nursing
Mesa Community College
Mesa, AZ05-2026
Clinical Experience
- Fundamentals & Long-Term Care – Mission Palms Healthcare Center
12 weeks - Psychiatric / Behavioral Health – Aurora Behavioral Health System
8 weeks - Medical-Surgical Nursing – Banner University Medical Center
8 weeks - Obstetrics & NICU – Abrazo Arrowhead Campus
8 weeks - Medical-Surgical Nursing – Chandler Regional Medical Center
8 weeks - Pediatrics – Phoenix Children's Hospital
5 weeks - Critical Care – Chandler Regional Medical Center
5 weeks - Transition to Practice – Obstetrics – Banner Desert Medical Center
3 weeks
Certifications
- Basic Life Support (BLS) – American Heart Association
Expires: June 2027 - Certified Nursing Assistant (CNA) – Arizona Board of Nursing
Expires: December 2027 - Registered Nurse (RN) – Arizona Board of Nursing
License Pending Graduation 2026
Timeline
Learning & Development Facilitator
Wells Fargo Bank
01.2020 - 08.2024
Service Manager
Wells Fargo Bank
11.2012 - 08.2024
Teller & Personal Banker
Wells Fargo Bank
11.2012 - 08.2024
Regional Banking Branch Manager
Wells Fargo Bank
11.2012 - 01.2020
Supervisor
Icing Retail Store
04.2010 - 08.2012
Bachelor of Science - Nursing
Grand Canyon University
Associate of Applied Science - Nursing
Mesa Community College