MARISSA A. GALES
Burlington,NJ
Summary
Quality and results-driven Analyst with proven record of excellent job performance. Manages projects and daily functions at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Expert in analytical principles, reconciliation procedures, report generation and handling multiple projects with high-pressure deadlines.
Overview
14
14
years of professional experience
Work History
Billing Analyst
Radian Guaranty
Philadelphia, PA
08.2018 - Current
- Led in creating system builds for analytics using MicroStrategy
- Maintained high level accounts which generated more than $8MM of monthly revenue
- Determined key areas prime for process improvements
- Performed regular risk assessments and created reports for management
- Worked within billing department guidelines and business units to ensure accurate customer invoicing
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
Claims Analyst
Radian Guaranty
Philadelphia, PA
01.2016 - 01.2018
- Interacted with insured at time of claim notification and performed initial coverage review
- Ensured all initial claim investigations are executed timely and accurately
- Analyzed and adjusted claims for allowable claimable expenses in compliance with master policy guidelines
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Monitored 1,000+ clients caseloads for each quarter.
Dispute Resolution Administrative Team Lead/ Document Management Representative
Radian Guaranty
Philadelphia, PA
08.2010 - 01.2016
- Oversaw and managed daily operations of 5 member Administrative Intake team
- Reviewed internal controls and make recommendations for process improvement
- Project managed all stages of audits, creating schedules, establishing requirements, documenting methodologies and examining data
- Ensured Administrative team are adhering to company policies, procedures and regulations
- Managed intake of Post Claim and Origination documentation
- Responsible for identifying documents and uploading to correct document in document housing system
Loss Mitigation Associate
PHH Mortgage Corporation
01.2007 - 01.2010
- Resolved problems, improved operations and provided exceptional service
- Compiled closing packages for drafting and presentation accuracy
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs
Education
BA - History
Rutgers University
New Brunswick, NJ2007
Skills
- Microsoft Excel
- Microsoft Visio
- Records Organization and Review
- Customer Service
- Billing Data Verification
- Financial Documentation
- Discrepancy Resolution
- Claim Processing
- Audit Procedures
- Process Improvement Initiatives
- Procedures Compliance
- Organizational Management
- Insurance Claim Requirements
Timeline
Billing Analyst
Radian Guaranty
08.2018 - Current
Claims Analyst
Radian Guaranty
01.2016 - 01.2018
Dispute Resolution Administrative Team Lead/ Document Management Representative
Radian Guaranty
08.2010 - 01.2016
Loss Mitigation Associate
PHH Mortgage Corporation
01.2007 - 01.2010
BA - History
Rutgers University
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