Overview
Work History
Education
Certification
Timeline
Generic

Marita West

Grand Prairie,TX

Overview

1
1
Certification

Work History

Hostess Trainer/Bartender

Hotel ZaZa Dragonfly


  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.

Hostess, Server

OceanPrime


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Hostess, Cocktail Server

Eddie V's Prime Seafood
  • Greet and check in guests, schedule and confirm reservations using Open Table software.
  • Organize floor chart every evening by assigning parties to the appropriate servers according to patron’s needs.
  • Minimize wait time during peak hours by scheduling reservations in an efficient manner. Helped to open this location, generated new business for restaurant. Train new employees using FOH procedures.
  • Perform marketing research by conducting surveys with every guest concerning their dining experience.
  • Handle guest complaints and resolve conflict issues guest may incur while dining at restaurant.
  • Answering phones, directing calls, filing, and faxing, building rapport with guests.
  • Prepare BEO and issue as needed, communicate with outside planners for events, knowledgeable of private room setups and capabilities, and attend meetings.
  • Wine knowledgeable, built rapport with local concierges and outside vendors.

Education

B.B.A - Organizational Development

University of North Texas

Certification

TABC

Timeline

Hostess Trainer/Bartender

Hotel ZaZa Dragonfly

Hostess, Server

OceanPrime

Hostess, Cocktail Server

Eddie V's Prime Seafood

B.B.A - Organizational Development

University of North Texas

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Marita West