Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritsa Underwood

Princeton,TX

Summary

Motivated and detail-oriented professional with experience in customer service, scheduling, and team leadership in fast-paced environments. Skilled in patient care, appointment management, phone etiquette, and effective communication, with a strong ability to multitask and maintain accuracy under pressure. Currently pursuing an Associate of Science degree, with plans to enter the Sonography program, bringing dedication, compassion, and organizational skills to support both patients and healthcare teams.

Overview

9
9
years of professional experience

Work History

Lead Hostess

Rick's Chophouse
McKinney, Texas
10.2021 - Current
  • Greeted and directed guests, ensuring a professional and welcoming atmosphere.
  • Efficiently managed reservations and coordinated guest flow, demonstrating strong scheduling and organizational skills.
  • Balance phone calls, walk-ins, and guest needs simultaneously while maintaining accuracy and consistency.
  • Provided training and guidance while overseeing staff performance to maintain organized operations.
  • Verified reservations and special requests while delivering attentive service to ensure accuracy and guest satisfaction.

Sales Associate

Target
Allen, Texas
03.2021 - 10.2021
  • Greeted and assisted customers by providing personalized service, and addressing questions with professionalism.
  • Maintained accurate product organization, displays, and inventory to support a clean, orderly work environment.
  • Handled customer inquiries, transactions, and returns while maintaining attention to detail and accuracy.
  • Balanced multiple tasks in a fast-paced setting, including restocking, assisting walk-ins, and responding to guests' needs.
  • Collaborated with team members to ensure smooth daily operations, and consistently high customer satisfaction.

Beauty Sales Associate

Dillard's
Fairview, Texas
01.2020 - 03.2021
  • Built long-term client relationships by providing follow-up communication and personalized service.
  • Conducted product demonstrations and educated customers on proper use, emphasizing clear and effective communication.
  • Processed special orders and managed promotional events, requiring organization and attention to deadlines.
  • Tracked sales performance and monitored inventory levels to ensure product availability.
  • Resolved customer concerns with patience and professionalism, maintaining a positive client experience.

Lead Lifeguard

Epic Waters Indoor Water Park
Grand Prairie, Texas
01.2017 - 08.2019
  • Supervised a team of lifeguards, providing training, scheduling, and guidance to ensure adherence to safety protocols.
  • Monitored pool areas to maintain a safe environment, responding quickly and effectively to emergencies.
  • Administered first aid and CPR when necessary, demonstrating a strong knowledge of emergency procedures.
  • Communicated clearly with staff, patrons, and management to enforce safety rules, and resolve conflicts.

Education

Associate of Science - Diagnostic Medical Sonography

Collin College
McKinney, TX
05-2026

Skills

  • Patient care
  • Medical terminology
  • Scheduling and appointment management
  • Effective communication
  • Time management
  • Phone etiquette
  • Attention to detail
  • Multitasking

Timeline

Lead Hostess

Rick's Chophouse
10.2021 - Current

Sales Associate

Target
03.2021 - 10.2021

Beauty Sales Associate

Dillard's
01.2020 - 03.2021

Lead Lifeguard

Epic Waters Indoor Water Park
01.2017 - 08.2019

Associate of Science - Diagnostic Medical Sonography

Collin College

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