Shayal Chandra
South San Francisco,CA
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Hostess
Marcovici Brothers
01.2020 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Associate Research Scientist
Renovel Innovations Inc.
09.2022 - 07.2023
- Maintained clean and fully operational laboratory equipment.
- Developed reports and recommendations regarding research outcomes.
- Shared research findings through publications, presentations, and conferences.
- Managed laboratory personnel and monitored team performance and work quality.
- Applied knowledge of mathematics, physics, chemistry, and biology to support research and experiments.
- Analyzed cell mutations in relation to cancer or other diseases.
- Recorded and reported test results, performed calculations, producing graphical solutions and representations.
Admitting Receptionist
Seton Medical Center
05.2016 - 08.2017
- Checked patient information and insurance coverage.
- Coordinated patient paperwork and charts.
- Determined charges and collected co-pays.
- Verified schedules and arrival times.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
ER Volunteer
Seton Medical Center
05.2016 - 08.2017
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Stocked and replenished patient care areas with appropriate supplies.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Applied and educated patients on orthopedic devices like crutch walking.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
Education
Certificate - Clinical Medical Assistant
San Francisco State University
San Francisco, CA04.2024
General Biology
San Francisco State University
San Francisco, CA05.2022
High School Diploma -
South San Francisco High School
South San Francisco, CA05.2017
Skills
- Medical Billing
- Payment Collection
- HIPAA Compliance
- Medical Terminology
- Patient Flow Management
- Patient Scheduling
- Patient-focused care
- Procedure Assistance
Accomplishments
- Collaborated with team of 6 in the development of "Ayurveda Inspired Discovery and Development of New Drugs for Diabetes, Arthritis, and Cancer" research paper
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Hindi
Native or Bilingual
Timeline
Associate Research Scientist
Renovel Innovations Inc.
09.2022 - 07.2023
Lead Hostess
Marcovici Brothers
01.2020 - Current
Admitting Receptionist
Seton Medical Center
05.2016 - 08.2017
ER Volunteer
Seton Medical Center
05.2016 - 08.2017
Certificate - Clinical Medical Assistant
San Francisco State University
General Biology
San Francisco State University
High School Diploma -
South San Francisco High School
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