Summary
Overview
Work History
Education
Skills
Timeline
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Maritssa Ortiz Young

Oshkosh,WI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, practiced at Olive Garden. Recognized for enhancing guest engagement and satisfaction through attentive service and effective problem resolution. Proficient in cash handling and training new team members, contributing to a collaborative and efficient dining environment.

Overview

3
3
years of professional experience

Work History

Server

Parm
11.2024 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
  • Assisted in menu item recommendations and upselling to enhance customer satisfaction.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Fox River Brewing Company
05.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Olive Garden
05.2022 - 02.2025
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Trained new hosts on company policies, procedures, and customer service standards.
  • Handled guest inquiries and concerns, resolving issues promptly to enhance satisfaction.
  • Answered customer questions about hours, seating, and menu information.
  • Processed customer orders efficiently for takeout service, ensuring accuracy and speed.
  • Maintained cleanliness and organization of to-go area, adhering to health and safety standards.
  • Assisted in training new team members on procedures for takeout operations and customer service.

Education

Bachelor Of Science - Political Science

University of Wisconsin Oshkosh
Oshkosh, WI

High School Diploma -

Oshkosh West High School
Oshkosh, WI
05.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Bartending License

Timeline

Server

Parm
11.2024 - Current

Server

Fox River Brewing Company
05.2024 - Current

Server

Olive Garden
05.2022 - 02.2025

Bachelor Of Science - Political Science

University of Wisconsin Oshkosh

High School Diploma -

Oshkosh West High School

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Maritssa Ortiz Young