Maritza Barreto
Danbury,CT
Summary
Dynamic leader with a proven track record at Burger King, enhancing operational efficiency and employee satisfaction. Excelled in inventory control and team building, driving significant improvements in financial forecasting and customer service. Skilled in problem resolution and operations management, achieving increased appointment bookings by implementing innovative strategies at Bruce Bennett Nissan.
Overview
8
8
years of professional experience
Work History
BDC Agent
Bruce Bennett Nissan
04.2024 - 09.2024
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
General Manager
Burger King
12.2016 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
Danbury High School
Danbury, CT06.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Staff Training
- Inventory Control
- Employee Scheduling
- Administrative Skills
- Motivation
Languages
Spanish
Native or Bilingual
Timeline
BDC Agent
Bruce Bennett Nissan
04.2024 - 09.2024
General Manager
Burger King
12.2016 - 04.2024
Danbury High School
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