MARITZA CASTILLO
Long Beach,CA
Summary
Dedicated Medical Assistant skilled in patient scheduling, EHR management, and HIPAA compliance. Proven ability to provide compassionate support and ensure patient comfort during procedures.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Kaiser Permanente TEMPORARY
HARBOR CITY
12.2025 - 04.2026
- Assisted healthcare providers during patient examinations and procedures.
- Coordinated patient scheduling and appointment management for mammography services, enhancing patient access.
- Ensured cleanliness and organization of examination rooms and equipment for optimal patient safety and comfort.
- Documented patient information and imaging details accurately in electronic systems.
- Provided compassionate support to patients, ensuring comfort during procedures.
- Maintained accurate documentation of patient information in accordance with HIPAA regulations.
- Supported radiologists in mammography procedures by positioning patients and prioritizing comfort, facilitating efficient workflow.
- Scheduled and confirmed appointments.
- Answered phones and routed voicemails to respective employees.
- Managed call traffic by routing inquiries to the appropriate departments for effective communication.
Customer Service Representative
GUIDEHOUSE MANAGE INC
McLean, Virginia
08.2022 - 04.2025
- Resolved customer complaints efficiently and professionally.
- Responded to customer inquiries via phone and email.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to facilitate seamless transactions.
- Collaborated with team members to enhance service procedures, leading to improved customer satisfaction.
- Assisted clients with Medicaid applications and eligibility verification processes.
- Educated applicants about Medicaid benefits and enrollment procedures.
- Coordinated with state agencies to ensure timely processing of applications and appeals, improving client outcomes.
- Resolved inquiries from external agencies, including hospitals, clinics, nursing homes, and pharmacies, to address client case questions.
- Assisted in implementing new data management policies to enhance workflow efficiency.
MEDICAL ASSISTANT/Appointment Scheduler
VENICE FAMILY CLINIC
Redondo Beach, California
02.2020 - 08.2022
- Coordinated appointments and followed up with patients on scheduling needs.
- Processed insurance claims and verified patient eligibility promptly.
- Communicated effectively with diverse patient populations and healthcare teams.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
PEDIATRIC SURGERY
DR. FOMBE NIDFORCHU
Carson, California
11.2016 - 01.2020
- Assisted physicians during patient examinations and procedures.
- Maintained accurate patient records in electronic health systems.
- Coordinated patient appointments and follow-up visits effectively.
- Educated patients on treatment plans and medication instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
MEDICAL ASSISTANT DIPOLMA - MEDICAL ASSISTANT
NORTH-WEST COLLEGE
Long Beach, CA10-2016
High School Diploma -
EDUCATIONAL PARTNERSHIP HIGH SCHOOL
Lakewood, CA06-2015
Skills
- EHR management
- Electronic medical records
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Appointment coordination
- Data entry accuracy
- Specimen labeling
- Wound care and irrigation
- Venipuncture and phlebotomy
- Clinical teamwork
- Patient interaction techniques
- Patient advocacy
- Communication skills
- Venipuncture and phlebotomy
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Kaiser Permanente TEMPORARY
12.2025 - 04.2026
Customer Service Representative
GUIDEHOUSE MANAGE INC
08.2022 - 04.2025
MEDICAL ASSISTANT/Appointment Scheduler
VENICE FAMILY CLINIC
02.2020 - 08.2022
PEDIATRIC SURGERY
DR. FOMBE NIDFORCHU
11.2016 - 01.2020
MEDICAL ASSISTANT DIPOLMA - MEDICAL ASSISTANT
NORTH-WEST COLLEGE
High School Diploma -
EDUCATIONAL PARTNERSHIP HIGH SCHOOL