Maritza Fuentes
Maximus LLC
McAllen,TX
23
years of professional experience
Substitute Teacher maintaining orderly, on-task classrooms while following 15+ lesson plans per week, supporting individual and group instruction, and adapting methods to student needs and interests. Delivers safe learning environments by reinforcing classroom expectations, assisting with assigned materials, and keeping instruction moving across changing grade levels. Builds steady rapport with students through calm direction and flexible support.
Work History
Customer Service Representative
3 Years 10 Months- Handle inbound and outbound calls in regards to state programs such (SNAP, CMA, TANF, PW by using programs and utilizing three screens to multitask as I am navigating systems and speaking to clients. Assist clients and inform client about missing information and time frames to submit to avoid interruption of programs. Answer any questions or concerns in regards to state programs to the best of my knowledge and understanding.
- Respond to customer questions using accurate information and a calm, professional tone.
- Document interactions clearly in system records to support consistent follow-up and issue tracking.
- Review account details carefully before providing status updates or next-step guidance.
- Use Microsoft Office applications to maintain records, prepare updates, and organize daily work.
Substitute Teacher (K-12)
19 Years 10 Months- Managed classroom behavior and redirected student attention to support a productive learning environment.
- Delivered lesson materials and assignments left by classroom teachers with clear instruction and pacing.
- Monitored student work and provided guidance during independent practice and group activities.
- Maintained accurate attendance and classroom records for reporting to school staff.
Customer Service Representative
1 Year 1 Month- Handled 200-200 customer calls per shift while documenting requests and updating account notes accurately.
- Responded to customer questions with clear, professional communication and accurate product or service information.
- Updated customer records and case details in Microsoft Office systems to support accurate service tracking.
- Resolved routine service issues by following call procedures and verifying account details carefully.
- Escalated complex concerns to the appropriate team after gathering facts and documenting customer concerns clearly.
- Used active listening to identify customer needs and match solutions to each situation.
Teacher General Studies (PK-12)/ Intervention
1 Year 1 Month- Delivered targeted instruction in general studies subjects using structured lessons and student-centered support.
- Assessed student progress and adjusted activities to reinforce learning gaps and build confidence.
- Led small group sessions to reinforce classroom concepts and provide focused academic practice.
- Maintained organized session notes and student records to support consistent instructional follow-up.
Science Lab Teacher
2 Years 7 Months- Planned science lab lessons aligned with classroom objectives and grade-level learning standards.
- Led hands-on demonstrations that connected scientific concepts to student experiments and class discussions.
- Monitored student understanding during lab work and adjusted guidance to support participation.
- Maintained classroom safety procedures and reinforced proper equipment use throughout laboratory activities.
Education
Bachelor of Arts - Bachelors of Business Administration/ Technology
Associate of Arts - Interdisciplinary Studies
Skills
Lesson planning
Differentiated instruction
Small group instruction
Student assessment
Classroom management
Microsoft Office
Communication
Organization
Writing
Critical Thinking
Lesson planning
Phonics instruction
Reading intervention
Behavior intervention strategies
Progress monitoring
Curriculum mapping
Parent-teacher communication
Bilingual instruction
Classroom technology integration
Literacy intervention
Timeline
Customer Service Representative
Maximus LLC
01.2023 - CurrentRead More
Customer Service Representative
TTEC
12.2021 - 01.2023Read More
Teacher General Studies (PK-12)/ Intervention
Sylvan Learning RGV Tutors
12.2021 - 01.2023Read More
Science Lab Teacher
IDEA Public Schools
01.2016 - 08.2018Read More
Substitute Teacher (K-12)
PSJA ISD
02.2004 - 12.2023Read More
South Texas College
Bachelor of Arts from Bachelors of Business Administration/ Technology
Read More
South Texas College
Associate of Arts from Interdisciplinary Studies
Read More