Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Gomez

Coral Gables,FL

Summary

Dynamic professional with a proven track record in customer service and cash handling accuracy, honed across roles at La Momposina Jewelry and other notable companies. Excelled in team collaboration and attention to detail, significantly enhancing customer satisfaction and operational efficiency. Skilled in managing high-volume inquiries and transactions, demonstrating exceptional problem-solving abilities and a results-driven approach. Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.

Overview

18
18
years of professional experience

Work History

Store Associate

La Momposina Jewelry
Miami, FL
10.2005 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Access Control Specialist

Fisher Island Community Association
Fisher Island, FL
06.2017 - 04.2019
  • Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
  • Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
  • Monitored property to report unlawful activity.

Player Services Representative

Calder Casino & Racetrack
Miami Gardens, FL
05.2013 - 10.2017
  • Managed high volumes of incoming inquiries via phone, email, or in-person interactions while maintaining professionalism under pressure.
  • Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
  • Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.

Education

High School Diploma -

American Senior High School
Miami, FL

Certification - Medical Assistant

Everest Institute
Hialeah

Skills

  • Customer Service
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Team Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Access Control Specialist

Fisher Island Community Association
06.2017 - 04.2019

Player Services Representative

Calder Casino & Racetrack
05.2013 - 10.2017

Store Associate

La Momposina Jewelry
10.2005 - 12.2023

High School Diploma -

American Senior High School

Certification - Medical Assistant

Everest Institute
Maritza Gomez