Maritza Gonzalez
Houston,TX
Summary
A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
PLS Check Cashing
Houston, TX
10.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Firewatch/ Helper
JVIC Industrial
02.2017 - 06.2022
- Cleaned and prepared project sites to eliminate possible hazards
- Maintained the conditions and requirements stated on the safety permit
- Complied with all OSHA standards
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
Assembly Line
Home Depot Warehouse
01.2019 - 12.2019
- Assembled and packed over 500 boxes per shift, carefully following the company's policies and procedures
- Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
- Transported, organized, labeled and processed over 1,000 items of inventory daily accommodating for constantly changing shipment schedules and delivery times
Retail Associate
Marshalls
01.2018 - 12.2018
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
Server
Olive Garden
01.2016 - 12.2017
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
- Delivered exceptional dining experience by providing safe, friendly and attentive service that made our guests feel welcomed
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
Education
High School Diploma -
CE King High School
Houston, TX01.2015
Skills
- Bilingual in English and Spanish
- Computer proficient (Microsoft Word, Excel, PowerPoint, etc)
- Customer service oriented
- Conflict Resolution
Certification
- TWIC Card
- Houston Safety Council certified
Timeline
CSR
PLS Check Cashing
10.2023 - Current
Assembly Line
Home Depot Warehouse
01.2019 - 12.2019
Retail Associate
Marshalls
01.2018 - 12.2018
Firewatch/ Helper
JVIC Industrial
02.2017 - 06.2022
Server
Olive Garden
01.2016 - 12.2017
High School Diploma -
CE King High School