Maritza Guzman
Coplay,PA
Summary
Adept at customer service and team leadership, I significantly enhanced client satisfaction and operational efficiency at Novulis Corp PBC. My bilingual capabilities and expertise in time management and complex problem-solving have driven success in diverse roles, from dental operations to auditing, showcasing a proven track record of achievements and effective decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Dental Operations
Novulis Corp PBC
02.2022 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Confident Auditor
Confident Ecuador
11.2021 - 01.2022
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Provided detailed documentation on audit findings, X-rays and patient records.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Dentist
Asistanet Centros Medicos
10.2018 - 05.2021
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Do fillings, scaling and root plannings, prophilaxis, prevention treatment, sealants.
- Refer patients to Oral surgery, Endodontics, Periodonctics.
Confident Auditor
Confident Ecuador
08.2018 - 10.2018
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Provided detailed documentation on audit findings, X-rays and patient records.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
General Rural Dentist
MSP Ecuador
08.2017 - 07.2018
- Managed dental emergencies, addressing acute pain and preventing further complications to the native people of Ecuador.
- Extracted teeth, filled cavities, do sealants, prevention.
- Completed consultations with patients for treatment plan.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate the population on upcoming procedures.
Front Desk Receptionist
We Smile
06.2016 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Dentist
Centro Smile Maracay
01.2016 - 05.2016
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Completed consultations with patients for treatment plan.
Dentist
Centro Odontologico Mariño
01.2015 - 05.2016
- Completed consultations with patients for treatment plan.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
Endodontic Dental Assistant
Centro Odontologico Bagnara
01.2013 - 12.2015
- Preparing patients for treatment, including pre-exam checks to monitor their comfort and well-being
- Sterilizing instruments, preparing instrument trays, passing instruments to the dentist, and cleaning the patient's mouth
- Taking routine x-rays of the patient's mouth
- Providing patients with instructions for oral healthcare procedures
- Scheduling patient appointments
Education
General Dentist -
Universidad De Carabobo
Valencia Venezuela12.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Sales techniques
- Verbal and written communication, bilingual (English, Spanish)
- Complex Problem-solving
Certification
Customer service- Novulismed 2023
Languages
Spanish
Native or Bilingual
English
Professional Working
Integrated National Board Dental Examination: PASS
Pass November, 2024.
Timeline
Manager of Dental Operations
Novulis Corp PBC
02.2022 - 08.2024
Confident Auditor
Confident Ecuador
11.2021 - 01.2022
Dentist
Asistanet Centros Medicos
10.2018 - 05.2021
Confident Auditor
Confident Ecuador
08.2018 - 10.2018
General Rural Dentist
MSP Ecuador
08.2017 - 07.2018
Front Desk Receptionist
We Smile
06.2016 - 06.2017
Dentist
Centro Smile Maracay
01.2016 - 05.2016
Dentist
Centro Odontologico Mariño
01.2015 - 05.2016
Endodontic Dental Assistant
Centro Odontologico Bagnara
01.2013 - 12.2015
General Dentist -
Universidad De Carabobo
Similar Profiles
Pradyut AsthanaPradyut Asthana
Marketing Executive at NovulisMarketing Executive at Novulis
Nikolas BakkenNikolas Bakken
Part Cleaner at PBC LinearPart Cleaner at PBC Linear
Manuel JordanManuel Jordan
Concept 3d and Lead Character Artist at Moonray PBCConcept 3d and Lead Character Artist at Moonray PBC
Tyler FerenceTyler Ference
Marketing Assistant at Blackmans CycleMarketing Assistant at Blackmans Cycle
Tyrone MbiuTyrone Mbiu
Medication Technician at Country Meadows Retirement CommunitiesMedication Technician at Country Meadows Retirement Communities