Maritza Herrera

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office/shop supplies and restocked low items to keep team members on-task and productive.
• Strengthened relationships with vendors and subcontractors through professional communication and fair negotiations on pricing or scope changes.
• Enhanced client satisfaction with timely responses to inquiries and thorough follow-ups on pending issues and payments.
• verifying permits, licenses, and safety requirements were met throughout each project phase.
• Increased accuracy in document management by maintaining an organized filing system for contracts, permits, and blueprints.
• Ensured continuity between projects with meticulous documentation of closeout procedures including punch list completion, final inspections, and warranty information.
• Eased the workload of construction managers with proficient calendar management, travel arrangements, and meeting coordination tasks as required.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Daily communication with all of our estimators, site and shop crew.
• Scheduled free estimates appointments.
• Followed up everyday regarding the progress of the new built cabinetry.

• Managed a diverse portfolio of thirteen communities while maintaining high levels of quality control and satisfaction.
• Daily correspondence with board members, homeowners and vendors.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Addressed homeowners inquiries and resolved issues professionally in a timely manner.
• Opened and properly distributed incoming mail.
• Processed monthly assessments payments.
• Processed violations and determination letters.
• Created credit sheets for charges and/or refunds.
• Assisted in the planning and execution of community events.
• Managed filing system, entered data and completed other clerical tasks.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Documented problems and corrective actions to maintain records.
• Updated families and booked appointments.
• Handled case logs for decedent in our care.
• Ordered death certificates & burial permits.
• Prepared logs for decedents being scattered at sea.
• Handled first calls/death being reported.
• Communicated with hospitals and hospices.

.

• Monitored costs, supply and demand to establish and adjust selling prices.
• Created spreadsheets by compiling and sorting information.
• Resolved customer inquiries regarding billing.
• Managed customer orders and inquiries in a professional and efficient manner.
• Monitored orders to ensure delivery to customers on time.
• Informed customers by mail or telephone of order information, shipping dates and any anticipated delays
• Created packing slips and invoices for outgoing shipments.
• Checked inventory records to determine availability of requested merchandise.

• Tracked inventory.
• Received product deliveries and moved materials to designated workplace locations.
• Conducted employee evaluations and documented overall progress.
• Bank drops.
• Answered customer questions and made product recommendations according to needs.
• Taught company procedures to new employees and increased progress by identifying areas of weakness.
• Daily paperwork.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Disposed of damaged or defective items.
• Received and counted stock items and record data manually and on computer.
• Obtained merchandise from bins and shelves.
• Read orders to determine catalog numbers, colors and quantities of merchandise.
• Packaged and sealed items using appropriate labels and materials according to instructions and specifications.
• Reported damaged products to supervisors for review.