Maritza Lujan
Riverside,CA
Summary
Forward-thinking Executive Director with solid history of accomplishment in Senior Living settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities. Strategic operations leader with 20+ years of experience in senior management, budget oversight, and staff development. Known for building strong teams, improving processes, and balancing service quality with fiscal responsibility. Delivers clear direction, steady leadership, and measurable business growth.
Overview
27
27
years of professional experience
Work History
Executive Director
Brookdale Loma Linda
Loma Linda, CA
05.2021 - Current
- Established strategic direction and goals to accomplish objectives.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Recruited, hired and trained employees on operations and performance expectations.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Successfully improved employment turnover through creating incentive and training programs.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Set organization direction and developed strategies and tactics to fulfill mission.
Executive Director
Brookdale Corona
Corona , CA
05.2020 - 05.2021
- Established clear and effective policies for standardization across different areas of operations.
- Shared mission of organization with public through successful community outreach and marketing strategies.
- Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
- Balanced organizational and employee needs when developing fair and equitable human resources policies.
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
- Daily manangement of operations in Memory Care setting
- Compliance in Title 22 Regulations. .
- Established strategic direction and goals to accomplish objectives.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Reviewed and approved annual operating and capital budgets for company.
- Recruited, hired and trained employees on operations and performance expectations.
- Successfully improved employment turnover through creating incentive and training programs.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Business Office Manager
Brookdale Magnolia
Corona, CA
12.2010 - 05.2020
- Managed daily operations of accurate timekeeping of employee hours throught Kronos system.
- Processing of invoicing for vendor payments, coding and approving.
- Monitored monthly Accounts Receivable includiing collection of payments, processing eviction notices, and collection efforts.
- Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Assisted in the hiring process of new staff including background checks, Physicals, TB testing.
- Managed and controlled office supply inventory to ensure timely ordering .
- Oversaw training and daily performance of 65 staff.
- Assisted in Risk Management reporting and maintaining proper documentation to remain in compliance with OSHA regulations.
Business Office Manager
Emeritus Senior Living
Corona, CA
02.2006 - 12.2010
- Same as above.
Special Care Program Director
Emeritus Senior Living
Corona, CA
03.2004 - 02.2006
- Designed programs to meet the needs of residents diagnosed with Alzheimer's/ Dementia.
- Conducted staff training associated with daily programming.
- Created Life stations, activity bins.
- Assisted with bio sketches and creation of shadow boxes.
Resident Care Coordinator
Alterra Clare Bridge
Corona , CA
06.2002 - 03.2004
- Assisted Health and Wellness Nurse in proper record keeping of residents files.
- Assisted with medication management in a Memory Care setting.
- Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
- Created daily work assignments for staff.
Caregiver/Med Tech Aide
Alterra Clare Bridge
Corona, CA
12.1999 - 06.2002
- Provided ADL care for elderly patients with Alzheimer's/ Dementia, which included dressing, bathing, grooming.
- Assisted with administering of medications.
- Assisted with activites- special events, bingo, sing a long, cooking demos.
Education
High School Diploma -
Centennial High School
Corona, CA12.1999
Some College (No Degree) - Nursing Pre Requisites
Riverside Community College
Norco, CASkills
- Records management
- Goal Setting
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Budget Management
- Employee Coaching and Motivation
- Team Leadership
- Quick problem solver
- Calm and level-headed under duress
- Human resources management
- Office administration
- Expense reporting
- Training and coaching
- Invoicing and billing
- Accounts payable and receivable
- Teambuilding
- Business Operations Management
Timeline
Executive Director
Brookdale Loma Linda
05.2021 - Current
Executive Director
Brookdale Corona
05.2020 - 05.2021
Business Office Manager
Brookdale Magnolia
12.2010 - 05.2020
Business Office Manager
Emeritus Senior Living
02.2006 - 12.2010
Special Care Program Director
Emeritus Senior Living
03.2004 - 02.2006
Resident Care Coordinator
Alterra Clare Bridge
06.2002 - 03.2004
Caregiver/Med Tech Aide
Alterra Clare Bridge
12.1999 - 06.2002
Some College (No Degree) - Nursing Pre Requisites
Riverside Community College
High School Diploma -
Centennial High School