Maritza Mojica
Excelsior Orthopedics
DURHAM,NC
1
Language
19
years of professional experience
Detail-oriented Healthcare Professional experienced in EMR management and patient triage. Enhanced patient satisfaction through effective communication and teamwork while improving workflow and service delivery by managing patient records and facilitating cross-department communication.
Work History
Patient Contact Center
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Clerical Associate IV
12 Years 2 Months- Managed patient records and data entry with high accuracy and efficiency.
- Coordinated scheduling for appointments, ensuring optimal use of resources.
- Streamlined administrative processes, improving response times for patient inquiries.
- Facilitated communication between departments to enhance workflow and service delivery.
- Trained new clerical staff on systems and procedures to maintain operational consistency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained HIPAA regulations.
- Utilized Electronic Medical Records for all documentation.
Patient Care Associate
3 Years 7 Months- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Coordinated patient activities and ensured timely transportation for medical appointments.
- Implemented infection control protocols to maintain a safe environment for patients.
- Educated patients and families on discharge instructions and follow-up care procedures.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
No Degree - Accounting And Finance
- Awarded [Award Name]
High School Diploma
Skills
EMR management
Medical Data Management
Scheduling systems
Patient Billing Support
Patient triage
Customer service
Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Patient Contact Center
Excelsior Orthopedics
08.2024 - 12.2025Read More
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