Maritza Monroy
Dallas,TX
Summary
Dynamic and customer-focused professional with a proven track record at Olive Garden, excelling in high-pressure environments. Leveraged exceptional communication and multitasking proficiency to enhance guest satisfaction and streamline operations. Collaborated effectively with team members to accommodate special requests, ensuring seamless service and optimal seating arrangements.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
1
1
Certification
Work History
Host
Olive Garden
04.2025 - 2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
Education
Bryan Adams High School
Dallas, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Certification
- Food Handlers ServSafe
- ServSafe Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Olive Garden
04.2025 - 2025
Bryan Adams High School