Maritza Palacios
Corona,CA
Summary
Skilled professional motivated to enhance guest loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt, and attentive service tailored to guests' preferences.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden Restaurant
Victorville, CA
04.2024 - Current
- Explained goals and expectations required of trainees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered phones promptly to record and confirm reservations.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Host
Rodrigo's Mexican Grill
CORONA, CA
05.2022 - 10.2023
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Balanced cash drawers at the end of each shift.
Education
Associate of Science - Health Sciences
Barstow Community College
Barstow, CASkills
- Customer service
- Team collaboration
- Conflict resolution
- Special event coordination
- Bilingual communication
- Reliability
Languages
Spanish
Professional
Accomplishments
- certified trainer
Timeline
Host
Olive Garden Restaurant
04.2024 - Current
Host
Rodrigo's Mexican Grill
05.2022 - 10.2023
Associate of Science - Health Sciences
Barstow Community College
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