MARITZA CORTEZ
Chicago,United States
Summary
With a winning attitude and desire to deliver exceptional dining experience I focused on setting high expectation and raising service stands. Keen to expand base through careful oversight and novel methods. To me being a hardworking employee that goes above and beyond for every customers it shows me i can achieve and show how hard i can work, Multitasking and having great time management giving every customers a great experience and knowing they want to come back not only for amazing customer service but the ability to be a team player and help everyone with a big smile and answering any question that the customers may have and knowing they enjoy coming to are place of team work and enjoying what we love too do not just for ourselves but for others.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Planet fitness
04.2024 - Current
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answering questions over the phone or in person.
- If any of my guest wants to sign up for a gym membership I will explain to them the prices and every month there will be a payment of the member gym membership.
- Reviewed all charges with guests calculated billings and posted charges to room accounts, and at checkout.
- Double-checked pertinent guest information and payment methods to avoid fraud.
Cashier/Host
Buffalo Wild Wings
08.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling, ensuring accuracy and security of funds.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Packaging food and food safe handling
- Greeting my customers and welcoming them
- Assisted in meal distribution duties while ensuring proper food handling procedures were followed throughout the process.
- Played a key role in successful health inspections by consistently following proper sanitation guidelines in all aspects of food handling and storage.
Cashier/Sales Floor Associate
JDs
07.2023 - 06.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier/sales floor associate
Burlington
08.2023 - 03.2024
- Looked at floor displays to see which items needed to be restocked.
- Itemized and totaled customer purchases using cash registers, scanners, and computers.
- Making sure to greet customer very with a smile and answer any questions they may have.
- Making sure every item is scan.
- Going on the sales floor to organize and help out the sales floor team.
Stocker
Target
08.2021 - 06.2023
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
- Kept well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Updated the pricing and support product promotions on the sales floor signs.
- Followed proper safety procedures and immediately informed management of any safety concerns in the warehouse, stockroom, and store.
- Conducted inventory inspections on a regular basis and reported items that were out of stock.
- Attended and participated in sales meetings to stay up to date on current offers and product issues.
- Made sure that the shelves were always fully stocked.
Deli Clerk
Pick n save
07.2020 - 06.2022
- Effectively communicated with customers to plan large or specialized orders, offering recommendations, samples, and responses to specific requests.
- Kept my workspaces clean and trash-free to maximize productivity and safety.
- Kept refrigerated and frozen items at the proper temperatures to comply with food safety regulations.
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.
- Calculated the total number of items required to assemble party trays and placed inventory orders.
- Listened to customer requests and recommended additional menu items to upsell products as needed.
- Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep foods from spoiling.
Cashier
Pick n save
12.2016 - 07.2018
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Checked customer prices and processed sales by scanning barcodes.
- Looked over weekly sales circulars and kept track of price changes.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Help customers by providing information and resolving any issues they may have.
Education
High School -
Milwaukee High School Of The Arts
01.2014
Skills
- Refunds and exchanges
- Payment processing
- Cleaning standards
- Cash register skills
- Stocking shelves fast
- Being a team player
- Multitasking
- Scanning items and bagging at the same time
- Making sure every spray bottles are all filled and the garbage gets taken out right sway
- Cutting meats and cheeses
- Filling up my salad and hot bar station too perfection
- Food safety
- Learning new skills and wanting to learn new things
- Customer service experience
- Patience and empathy
Timeline
Cashier/Host
Buffalo Wild Wings
08.2024 - 07.2025
Front Desk Associate
Planet fitness
04.2024 - Current
Cashier/sales floor associate
Burlington
08.2023 - 03.2024
Cashier/Sales Floor Associate
JDs
07.2023 - 06.2024
Stocker
Target
08.2021 - 06.2023
Deli Clerk
Pick n save
07.2020 - 06.2022
Cashier
Pick n save
12.2016 - 07.2018
High School -
Milwaukee High School Of The Arts