Maritza Torres
Phoenix,AZ
Summary
Seeking an opportunity to leverage my expertise and drive for excellence. I'm committed to delivering superior results. I Look forward to discussing how I can be of a value to your company.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Case Manager
United Tax Credit (Call Center)
Mesa
02.2021 - Current
- Handle inbound and outbound customer calls in a professional and courteous manner
- In charge of gathering and verifying client documents in order to process(PP loans & Employee Retention Tax Credit)
- Prepping/ going over the closing documents and gathering signatures through Sign now and DocuSign
- Filing over 30 deals a week
- Assist customers with inquiries, concerns, and problem resolution efficiently and effectively
- Maintain detailed records of customer interactions and follow-up actions in the CRM system
- Continuously update knowledge of programs
- Meet or exceed individual and team performance metrics.
Executive Assistant
Crosscountry Mortgage Inc
Glendale
02.2019 - 02.2021
- Helping prepare for meetings
- Answering phones and routing them to the correct person
- Meet and greet clients ahead of meetings/ presentations
- Proficiently organize and manage executive calendars, including scheduling meetings, appointments, and travel arrangements
- Exercise discretion and maintain strict confidentiality regarding sensitive information and executive matters
- Manage office supplies inventory to ensure optimal office functionality
- Picking up coffee and lunch for the team.
Office Manager
Risas Dental And Braces
01.2015 - 02.2019
- Oversee administrative tasks in dental office
- Designing the marketing strategy handling budgets and payrolls purchasing supplies, organizing events
- Hiring, training, and supervising administrative staff, dental assistants
- Greeting patients, scheduling appointments, and managing the patient appointment calendar
- Answering phone calls, responding to emails, and addressing patient inquiries or concerns
- Managing financial transactions, including billing, insurance claims, and accounts receivable/payable
- Maintaining confidentiality of patient information and adhering to HIPAA regulations
- Handling patient registration, insurance verification, and billing processes
- Developing marketing strategies to attract new patients and retain existing ones
- Staying informed about changes in dental technology, regulations, and industry best practices.
Education
High School Diploma -
Copper Canyon High School
05.2014
Some College (No Degree) -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Leadership
- Problem solving
- Organized
- Bilingual (Spanish)
- Time Management
- Exceeds sales
- Data Entry and Analysis
- Relationship Building
- Positive Attitude
- Staff Management
- Treatment Planning
Timeline
Case Manager
United Tax Credit (Call Center)
02.2021 - Current
Executive Assistant
Crosscountry Mortgage Inc
02.2019 - 02.2021
Office Manager
Risas Dental And Braces
01.2015 - 02.2019
High School Diploma -
Copper Canyon High School
Some College (No Degree) -
Maricopa Community Colleges - Estrella Mountain Community College