Summary
Overview
Work History
Education
Skills
Timeline
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Maritza G Arvallo Avila

Glendale,AZ

Summary

Goal-oriented, self-motivated professional offering strong communication and quick-thinking skills. I work effectively in teams as well as independently in fast-paced environments. Consistently positive and friendly while committed to reaching business goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience
2016
2016
years of post-secondary education

Work History

Customer Service Representative/Shift Supervisor

PLS Financial Services
Glendale, AZ
06.2023 - 03.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Check cashing.
  • Usage of Microsoft Office Programs.

Back up Process Assistant

Amazon TUS1,GYR3,GYR1
Goodyear, Arizona
06.2019 - 01.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted teammates with sales-processing tasks to meet and exceed daily sales goals.
  • Supported Team/Mech as an assistant fulfilling duties as assigned such as headcounts, assigning associates their stations, pallet counts, Trailer dock and Release Licensed, problem solver, labor sharing and masterminds.

Education

High School Diploma
Phoenix, AZ

Skills

  • Bilingual (English & Spanish)
  • Critical Thinking
  • Prioritization
  • Team Development
  • Multi-Task Management
  • Positive and Professional
  • Customer Service
  • Tactful and Diplomatic

Timeline

Customer Service Representative/Shift Supervisor

PLS Financial Services
06.2023 - 03.2025

Back up Process Assistant

Amazon TUS1,GYR3,GYR1
06.2019 - 01.2023

High School Diploma
Maritza G Arvallo Avila