Maritza Itzel Hernandez
Kenosha
Summary
Accomplished Patient Access Representative at Northwestern Medicine, adept in insurance verification and fostering team collaboration. Excelled in enhancing patient satisfaction and operational efficiency through expert problem-solving and customer service. Demonstrated leadership in training staff and streamlining registration processes, significantly improving workflow and patient experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northwestern Medicine
01.2024 - Current
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Patient Access Representative
Northwestern Medicine
02.2023 - 01.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05.2021
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Flexible Schedule
- Patient Education
- Team Leadership
- Punctual and Hardworking
Certification
BLS Certified through American Heart Association
Languages
Spanish
Native or Bilingual
Contact
Woodstock, Il 60098
Education
Elgin, IL,Carpentersville, IL
Timeline
Patient Access Representative
Northwestern Medicine
01.2024 - Current
Patient Access Representative
Northwestern Medicine
02.2023 - 01.2024
High School Diploma -
Dundee Crown High School
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