Hi, I’m
Maritzavette Badea
Calhoun,GA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
years of professional experience
1
Certification
Work History
Goergia Department Of Labor
Re Employment Specialist
04.2021 - Current
Job overview
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Participated in cross-functional teams to develop innovative solutions for improving overall company performance, particularly within the realm of service excellence.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Conducted labor market research to identify high-demand industries, providing valuable insights for clients'' career development strategies.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Evaluated program effectiveness by monitoring key performance indicators, implementing improvements as needed for increased success rates.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
IAS
Customer Service Trainer
01.2020 - 03.2021
Job overview
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
Shaw Industries
Recruiter
05.2018 - 01.2021
Job overview
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Shaw Industries
Crew Trainer
05.2018 - 01.2020
Job overview
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
American Radiology
Administrative Manager
04.2014 - 02.2018
Job overview
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Education
Interamerican University Ponce Puerto Rico
Associate Of Applied Business from Office Management
05.2024
Skills
- Employee Coaching
- Case Management
- Work Assignments
- Development Activities
- Employment Law
- Program Planning
- Business Operations
Certification
- Project management Six Sigma - white belt
- Public Notary - 3 yrs
Languages
Spanish
Native or Bilingual
Timeline
Re Employment Specialist
Goergia Department Of Labor
04.2021 - Current
Customer Service Trainer
IAS
01.2020 - 03.2021
Recruiter
Shaw Industries
05.2018 - 01.2021
Crew Trainer
Shaw Industries
05.2018 - 01.2020
Administrative Manager
American Radiology
04.2014 - 02.2018
Interamerican University
Associate Of Applied Business from Office Management