Marivel Cruces
Pettus
Summary
Results-driven professional recognized for exceptional problem-solving abilities and reliability. Skilled in managing team performance and enhancing client satisfaction through effective communication and strategic planning. Committed to fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Leader
H-E-B
Kenedy, TX
09.2018 - Current
Leader
H-E-B
Kenedy, TX
09.2018 - Current
- Oversaw team performance, ensuring alignment with operational goals and standards.
- Developed training programs to enhance staff skills and improve workflow efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Led safety initiatives, promoting compliance with regulations and enhancing workplace safety standards.
- Managed inventory control systems to optimize stock levels and minimize waste.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shift Leader
Fast Break
Pettus, TX
02.2010 - 09.2018
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations, identifying areas for improvement and professional development for staff.
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Pettus High School
Pettus, TXSkills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Problem-solving abilities
- Reliability
- Multitasking Abilities
Languages
Spanish
Timeline
Leader
H-E-B
09.2018 - Current
Leader
H-E-B
09.2018 - Current
Shift Leader
Fast Break
02.2010 - 09.2018
High School Diploma -
Pettus High School