Mariyah Bennett
Macomb,IL
Summary
Dedicated and highly organized professional with six years of diverse experience in clerical, office assistant, call center, and data entry roles. Adept at providing essential administrative support and delivering exceptional customer service. Proficient in data management, transcription, and maintaining efficient office operations. Strong attention to detail and a commitment to accuracy in all tasks. Known for multitasking effectively in fast-paced environments while maintaining a high level of professionalism and confidentiality. Seeking opportunities to leverage skills and experience to contribute to the success of a dynamic organization!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Express Employment Professionals
02.2023 - 05.2023
- Temporary position.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured common areas were cleaned and stocked.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
Administrative Assistant
Wild Moon Counseling
02.2020 - 12.2022
- Facilitated scheduling of online client appointments for staff teams, ensuring efficient coordination and optimal utilization of resources.
- Processed expenses utilizing QuickBooks, ensuring smooth and organized financial operations.
- Generated and submitted invoices via Lyra in adherence to established accounts receivable schedules and terms, employing precise data entry skills to maintain accurate events.
- Conducted research and gathered various information for therapist's projects.
- Created graphics for advertisements via Adobe Creative Suite.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Demonstrated resourcefulness and proactive initiative by independently acquiring knowledge in QuickBooks, leveraging external resources, and swiftly adapting to unfamiliar accounting responsibilities.
Dispatch Professional
Hinduja Global Solutions
09.2018 - 12.2019
- Handled a high volume of inbound calls daily, assuming a crucial role as the intermediary between customers and towing companies.
- Ensured a welcoming, empathetic, and enthusiastic approach when interacting with customers, prioritizing their satisfaction.
- Diligently recorded customer information and applied problem-solving skills to accurately assess the required service for their vehicles.
- Determined customer's insurance eligibility based on provided details.
- Collaborated with local towing service partners to promptly dispatch the necessary assistance to customers.
- Appropriately escalated calls when necessary and occasionally managed escalated calls.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Assessed urgent requests and made quick judgment calls to determine appropriate action.
- Demonstrated exceptional composure in high-stress situations, skillfully utilizing empathy to de-escalate and satisfy upset customers.
- Proved successful working within a fast-paced environment.
Data Entry Clerk
Bridgeway Inc.
01.2017 - 08.2017
- Temporary position.
- Carefully examined batches of individuals' W2 documents to identify and extract specific information for data entry.
- Ensured the accuracy and completeness of data by cross-referencing information from source documents.
- Transcribed pertinent data from W2 forms, including names, Social Security numbers, income details, and other relevant information, into a digital database.
- Achieved a high level of data entry speed (24,000 KPH) and precision to meet daily and weekly quotas.
- Ensured strict confidentiality and adhered to data security protocols to protect sensitive information.
- Maintained a strong focus and attention to detail to ensure the accuracy of transcribed information.
- Utilized specialized software tools and keyboarding skills to maximize efficiency and minimize typing errors.
Education
High School Diploma -
Penn Foster
Remote12.2016
Skills
- Call Center
- Dispatching
- Documentation
- Critical Thinking
- Sorting and Labeling
- Payment Processing
- Microsoft Office
- Google Suite
- Filing
- Data Entry
- Customer Service
- Research
Certification
- Certified TESOL Teacher, International Open Academy - Dec. 2019 to Present
Timeline
Office Assistant
Express Employment Professionals
02.2023 - 05.2023
Administrative Assistant
Wild Moon Counseling
02.2020 - 12.2022
Dispatch Professional
Hinduja Global Solutions
09.2018 - 12.2019
Data Entry Clerk
Bridgeway Inc.
01.2017 - 08.2017
High School Diploma -
Penn Foster
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