Mariyah Paramo
Dearborn Heights
Summary
Personable and reliable individual with a drive for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, supported by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Key Holder
Plato's Closet
Allen Park, MI
09.2025 - Current
- Managed cash handling processes, including register balancing and end-of-day reports.
- Supervised daily operations and ensured store compliance with company policies.
- Trained and mentored new employees on customer service standards and operational procedures.
- Promoted merchandise through effective visual displays, enhancing overall customer experience.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Customer Service Representative
Advantage One Credit Union
Brownstown, MI
01.2025 - 09.2025
- Processed member transactions accurately using internal banking software and systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to streamline communication processes, improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Member Solutions Specialist
Advantage One Credit Union
Brownstown, MI
06.2024 - 01.2025
- Assisted members with financial transactions and service inquiries to enhance member satisfaction
- Collaborated with team members to complete tasks
- Addressed immediate issues to maintain workflow
- Assisted members in resolving account inquiries and transactions
Retail Associate
Plato's Closet
Allen Park, MI
05.2023 - 06.2024
- Provided assistance to customers to enhance their shopping experience.
- Cash out customers in a timely manner
- Tagged and displayed incoming merchandise to ensure timely availability for customers
- Tag incoming merchandise and run onto the floor
- Completed training in record time, demonstrating commitment to mastering assigned tasks
Education
High school diploma -
Taylor Preparatory High School
Taylor, MI06.2021
Skills
- Cash Handling
- POS
- Retail Sales
- Customer Service
- Banking
- Verbal communication
- Time Management
- Organizational Skills
- Cashiering
- Communication skills
- English
Certification
Driver's License
Timeline
Key Holder
Plato's Closet
09.2025 - Current
Customer Service Representative
Advantage One Credit Union
01.2025 - 09.2025
Member Solutions Specialist
Advantage One Credit Union
06.2024 - 01.2025
Retail Associate
Plato's Closet
05.2023 - 06.2024
High school diploma -
Taylor Preparatory High School