Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariyah Zavala

Santa Rosa Beach,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and personable customer service professional with a proven track record of delivering exceptional support and fostering positive client relationships. Skilled in actively listening to customer needs, resolving issues efficiently, and maintaining a calm, friendly demeanor under pressure. Adept at handling a high volume of inquiries while ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Server

Taco Mac
Macon, GA
11.2023 - Current
  • Provided excellent customer service to ensure guest satisfaction.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Multitasking in high-pressure environments.
  • Resolving guest or team conflict with discretion and professionalism.

Server

Hooters
Macon, Georgia
05.2022 - 11.2023
  • Ensured guest satisfaction by responding promptly to requests from attendees.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Secretary

Grease Trap Pros.
Milner, GA
03.2020 - 11.2023
  • Processed invoices for payment, and tracked payments received from clients.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Maintained organized filing system of paper and electronic documents.
  • Scheduled appointments specifying time and location and creating new client contracts.

Education

Associate of Arts - Psycology

Gordon State College
Barnesville, GA
05-2024

Skills

  • Time management
  • Guest engagement
  • Team collaboration
  • Phone etiquette
  • Data entry
  • Multitasking

Languages

Spanish
Limited

Timeline

Server

Taco Mac
11.2023 - Current

Server

Hooters
05.2022 - 11.2023

Secretary

Grease Trap Pros.
03.2020 - 11.2023

Associate of Arts - Psycology

Gordon State College