Mariza Villa
Dallas,TX
Summary
Results-driven sales professional with experience in customer relationship management, consultative selling, and revenue growth strategies within fast-paced service environments. Skilled in understanding consumer needs, building trust, and delivering high-quality solutions that enhance customer satisfaction. Backed by a Bachelor of Science in Forensic Science, bringing strong analytical thinking, attention to detail, and problem-solving skills to drive results.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Server
Moxies
09.2024 - 07.2025
- Managed multiple tables efficiently during peak hours while maintaining attention to detail.
- Resolved customer concerns promptly and professionally, turning potential issues into positive outcomes.
- Supported team members by assisting with food running, bussing tables, and training new staff.
- Maintained cleanliness and organization of dining area, following food safety and health regulations.
Sales and Marketing Representative
Toro Marketing
01.2026 - Current
- Facilitated sales territory management by nurturing client relationships, generating business leads, and supporting a strong sales pipeline.
- Tracked key performance indicators to identify trends, aid with performance challenges, and suggest strategies for continual improvement.
- Contributed to lead generation and qualification through prospecting, while recognizing opportunities for upselling and revenue expansion.
- Delivered exceptional customer service by maintaining quality standards, strengthening client connections, and meeting sales goals through effective communication and problem-solving.
Bartender and Guest Services
Joey Dallas
09.2023 - 08.2024
- Expertly crafted an extensive range of classic and signature cocktails, consistently receiving praise for creativity and quality from guests and management.
- Maintained exceptional customer service standards in a high-volume, upscale restaurant environment.
- Collaborated with the culinary team to create innovative drink pairings.
- Trained and mentored new bar staff, improving team efficiency and consistency in service and cocktail preparation.
Education
Bachelor of Science - Forensic Science
The University of Texas at El Paso
El Paso, TX08.2023
Multidisciplinary Studies - Sciences
El Paso Community College
El Paso, TX05.2020
Skills
Achieved team empowerment through strategic decision-making and efficient project coordination
Enhanced customer retention through effective relationship management strategies
Identified and capitalized on opportunities for improvement in the sales pipeline through analysis
Improved performance by tracking and analyzing key performance indicators
Increased sales through effective consultative selling and upselling techniques
Secured favorable outcomes through strong negotiation skills
Resolved conflicts effectively through active listening and persuasive communication
Languages
English
Spanish (Fluent)
Certification
• Scenes Basics: Security, Searches, and Documentations
• Investigation Tools and Equipment
Timeline
Sales and Marketing Representative
Toro Marketing
01.2026 - Current
Server
Moxies
09.2024 - 07.2025
Bartender and Guest Services
Joey Dallas
09.2023 - 08.2024
Bachelor of Science - Forensic Science
The University of Texas at El Paso
Multidisciplinary Studies - Sciences
El Paso Community College