Marjana Kartal
Munster,IN
Summary
Versatile professional with a solid foundation in customer service and Human Resources, adept at fostering positive relationship and ensuring smooth operations. Highly adaptable and detail oriented with excellent communication skills eager to secure entry-level position. Ready to contribute enthusiasm, dedication and a collaborative spirit to support team success and organizational growth.
Overview
7
7
years of professional experience
Work History
Recruiting Manager- CDL Class A
Vortex Recruiting LLC
03.2021 - 05.2024
- Managed recruitment efforts for CDL class A drivers, including jos postings adds on Social Media and General platforms, sourcing, screening, and hiring candidates to meet company needs
- Conduct behavioral based phone interviews, run MVR's and criminal background reports.
- Make critical hiring decisions based on qualification, experience, and hiring goals.
- Extend employment application to applicants and maintain applicant data in recruiting database
- Worked diligently to meet all monthly hiring goals.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Successfully recruited and onboarded over five hundred drivers, guiding them through the process of finding the right company match.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Maintained ongoing post-hiring communication to ensure satisfaction, address concerns and offering guidance and support as needed.
Office Assistant
Bond Freight Inc
07.2021 - 03.2022
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Interacted with customers by phone, email, or in person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
Floor Host
Little Bad Wolf
03.2017 - 07.2021
- Improved customer satisfaction by promptly greeting and directing guests to their designated areas.
- Maintained a clean and inviting atmosphere for guests, ensuring a positive first impression.
- Assisted in training new floor host, sharing best practices for exceptional customer service.
- Promoted positive brand image by acting as a friendly and approachable representative of the establishment at all times.
- Managed large groups efficiently, coordinating seating arrangements while minimizing wait times for guests.
- Participated in team meetings to discuss strategies for improving guest experiences across all aspects of the venue's offerings.
- Provided feedback to management on customer preferences, trends observed on the floor, or potential areas of improvement in order to enhance overall operations and guest satisfaction.
- Answered phone calls and assisted customers while giving information and documenting reservations.
- Advised customers about special offerings and menu items to help drive sales.
Education
Tourism Management
Faculty of Sciences, University of Novi Sad
Novi Sad, Serbia Skills
- Relationship Building
- Positive Attitude
- Attention to Detail
- Interviewing abilities
- Customer Service
- Professional Demeanor
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Microsoft Office and DocuSign
- Communication
- Customer Engagement
Languages
English
Serbian
Hobbies
Nature, hiking, bike riding, traveling, reading, listening to Vinyl records, fitness, learning
Timeline
Office Assistant
Bond Freight Inc
07.2021 - 03.2022
Recruiting Manager- CDL Class A
Vortex Recruiting LLC
03.2021 - 05.2024
Floor Host
Little Bad Wolf
03.2017 - 07.2021
Tourism Management
Faculty of Sciences, University of Novi Sad
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