Marjani Alfattah
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Licensed Real Estate Salesperson
Keller Williams NYC
09.2022 - Current
- Reviewed market research data and changed sales plans accordingly.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
Assistant Manager
Kingston Lingerie Company
08.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in loss prevention
- Handled inventory shipment and managed inventory levels to meet sales demand and minimize loss
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Ladies Shoes Commission Based Sales Associate
Lord & Taylor
09.2015 - 10.2016
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate, Museum Attendant
The Museum Of Sex
08.2014 - 01.2015
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Entertained and interacted with guests touring the museum
- Hosted events and acted as knowledgeable tour guide
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate, Brand Ambassador
Desigual
01.2013 - 08.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, labeling by size, folded and hung merchandise neatly for customer
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
General Manager
Papa John's Pizza
01.2011 - 05.2013
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Mastered all functions of managing a fast food restaurant
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Harlem Renaissance High School
Qualifying Certificate in Food Protection
The New York City Dept. Of Health & Mental HygieneReal Estate Board Of New York
Licensed Real Estate Salesperson / REBNY MemberSkills
- Microsoft Word Proficient
- Google Drive Proficient
- Prospecting Clients
- Home Tours
- Customer Satisfaction
- Recruiting Clients
- House Showings
- Cold Calling
- Networking and Business Development
- Mobile Devices and Laptop Computers
- Marketing and Advertising
- Lead Follow-Up
- Property Assessments
- Client Needs Assessment
- Commission Sales
- Leasing and Sales
Hobbies
- Professional Dog walker in Midtown Manhattan
- Uber Eats & Doordash courier
Timeline
Licensed Real Estate Salesperson
Keller Williams NYC
09.2022 - Current
Assistant Manager
Kingston Lingerie Company
08.2018 - 06.2020
Ladies Shoes Commission Based Sales Associate
Lord & Taylor
09.2015 - 10.2016
Sales Associate, Museum Attendant
The Museum Of Sex
08.2014 - 01.2015
Retail Sales Associate, Brand Ambassador
Desigual
01.2013 - 08.2014
General Manager
Papa John's Pizza
01.2011 - 05.2013
High School Diploma -
Harlem Renaissance High School
Qualifying Certificate in Food Protection
Real Estate Board Of New York