Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Marjani Alfattah

New York,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Licensed Real Estate Salesperson

Keller Williams NYC
09.2022 - Current
  • Reviewed market research data and changed sales plans accordingly.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Assistant Manager

Kingston Lingerie Company
08.2018 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in loss prevention
  • Handled inventory shipment and managed inventory levels to meet sales demand and minimize loss
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Ladies Shoes Commission Based Sales Associate

Lord & Taylor
09.2015 - 10.2016
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Studied customer buying trends, demands and preferences to determine fast-selling items.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate, Museum Attendant

The Museum Of Sex
08.2014 - 01.2015
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Entertained and interacted with guests touring the museum
  • Hosted events and acted as knowledgeable tour guide
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Retail Sales Associate, Brand Ambassador

Desigual
01.2013 - 08.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, labeling by size, folded and hung merchandise neatly for customer
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.

General Manager

Papa John's Pizza
01.2011 - 05.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Mastered all functions of managing a fast food restaurant
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

High School Diploma -

Harlem Renaissance High School

Qualifying Certificate in Food Protection
The New York City Dept. Of Health & Mental Hygiene

Real Estate Board Of New York
Licensed Real Estate Salesperson / REBNY Member

Skills

  • Microsoft Word Proficient
  • Google Drive Proficient
  • Prospecting Clients
  • Home Tours
  • Customer Satisfaction
  • Recruiting Clients
  • House Showings
  • Cold Calling
  • Networking and Business Development
  • Mobile Devices and Laptop Computers
  • Marketing and Advertising
  • Lead Follow-Up
  • Property Assessments
  • Client Needs Assessment
  • Commission Sales
  • Leasing and Sales

Hobbies

  • Professional Dog walker in Midtown Manhattan
  • Uber Eats & Doordash courier

Timeline

Licensed Real Estate Salesperson

Keller Williams NYC
09.2022 - Current

Assistant Manager

Kingston Lingerie Company
08.2018 - 06.2020

Ladies Shoes Commission Based Sales Associate

Lord & Taylor
09.2015 - 10.2016

Sales Associate, Museum Attendant

The Museum Of Sex
08.2014 - 01.2015

Retail Sales Associate, Brand Ambassador

Desigual
01.2013 - 08.2014

General Manager

Papa John's Pizza
01.2011 - 05.2013

High School Diploma -

Harlem Renaissance High School

Qualifying Certificate in Food Protection

Real Estate Board Of New York

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Marjani Alfattah