Marjia Ahmed
Romeovile,IL
Summary
Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Volunteer
Distressed Children And Infants International
01.2020 - 05.2022
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
Education
No Degree -
Joliet Junior College
Joliet, ILNo Degree - Biochemistry
University of Illinois Chicago
ChicagoHigh School Diploma -
Plainfield East High School
Plainfield, IL05.2022
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Prescription Filling
- Supply Restocking
- Pharmacology knowledge
- Drug Classification Knowledge
- Drug safety
- Pharmaceutical Calculations
- Pharmacy Software Proficiency
Accomplishments
I became a certified pharmacy technician after passing my PTCB exam January of 2023. I've also been an intern at Distressed Children and Infants International while in high school in which I helped underprivileged children.
Certification
- CPhT - Certified Pharmacy Technician
Languages
Bengali
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Spanish
Limited Working
Timeline
Pharmacy Technician
Walgreens
09.2021 - Current
Volunteer
Distressed Children And Infants International
01.2020 - 05.2022
No Degree -
Joliet Junior College
No Degree - Biochemistry
University of Illinois Chicago
High School Diploma -
Plainfield East High School