Marjorie Bruce
Pennsauken,NJ
Summary
Adept Customer Service Representative from Agero, excelling in conflict resolution and customer satisfaction enhancement. Leveraged problem-solving and computer proficiency to boost loyalty and streamline service processes. Achieved notable retention rates through empathetic engagement and efficient complaint handling, demonstrating a commitment to excellence in client relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
Agero
06.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed customer service orders promptly to increase customer satisfaction.
USN Yoeman
United States Navy
04.1980 - 05.1985
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Arts - Software Development And Processing
ITT Technical Training
Sandusky, OH08.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
Timeline
Customer Service Representative
Agero
06.2021 - 08.2022
USN Yoeman
United States Navy
04.1980 - 05.1985
Associate of Arts - Software Development And Processing
ITT Technical Training
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