Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marjorie Bryant

Killeen,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nextar
Temple, TX
10.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.

Customer Service Representative

Conduent
Killeen, TX
09.2021 - 09.2023
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Customer Service Representative

Select Qoute
Killeen , TX
05.2020 - 06.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Driver

Insight Global
San Francisco, CA
11.2017 - 11.2019
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Adhered to company policies and procedures related to safety and security standards.

Education

Associate of Science - Biology

Temple College
Temple, TX
03-2014

Skills

  • Report Generation
  • Data Collection
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Call Management

Timeline

Sales Associate

Nextar
10.2023 - Current

Customer Service Representative

Conduent
09.2021 - 09.2023

Customer Service Representative

Select Qoute
05.2020 - 06.2021

Driver

Insight Global
11.2017 - 11.2019

Associate of Science - Biology

Temple College

Similar Profiles

CREATE PROFILE
Marjorie Bryant